Instructor, Control Center

Overview

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

The Instructor, Ground Operations Training is part of the Ground Operations Training Team within the Airport and Cargo Divisions. This role will have a direct impact on team members through facilitation of courses, development of new content and mentorship.

• Facilitate American Airlines ground operations training programs
• Connect with, develop, engage and guide learners within your care
• Communicate clearly and empathetically, creating a welcoming learning atmosphere
• Provide effective and timely feedback; helping elevate the facilitation of courses and quality of content
• Collaborate with other team members across the training organization on a variety of projects
• Maintain accurate records of training activities and materials
• Support and participate in special projects and programs such as pilot classes for new training initiatives
• Develop and maintain productive relationships with both airport and corporate leadership, demonstrating professionalism in all interactions
• Ability to travel extensively both domestic and internationally to facilitate courses and provide mentorship and support
• Ability to work: days/evenings/weekends/holidays

• Bachelor's degree or equivalent training/experience
• 2 year of experience working in an airport environment with knowledge of ramp operations or relevant experience
• Previous classroom facilitation and management experience

• Mainline ramp experience
• Mainline operations or control center experience
• Proficient understanding of adult learning principles
• Proficiency with programs and software related to ramp and/or control center based team members (Ramp Link+, SABRE, DECS, GET, Realtime, etc.)

• Effective presentation and facilitation skills
• Ability to command a room, inspire confidence, and represent the training organization with grace and professionalism
• Demonstrated leadership skills
• Self-starter with proven leadership skills and ability to problem solve, while remaining calm under pressure
• Ability to manage multiple projects efficiently and effectively
• Effective planning, organization, and time management skills
• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Applicable valid driver’s license as required by local authorities, if applicable

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks:
  Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits:
  
  On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs:
  We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program:
  Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits:
  Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups…