Communications Agent, PT

Career Opportunities with Southwestern Baptist Theological Seminary

A great place to work.

The candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agrees to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message.

Southwestern Seminary, an entity of the Southern Baptist Convention, is a confessional institution. While the Seminary serves the larger evangelical Christian community, employees must embrace the values and standards the Seminary represents as it fulfills its mission of shaping Christian leaders within our denominational context.

Since duties of this position require the employee to represent the Seminary to prospective and current students, candidates must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message as a condition of employment.

The Admissions Office at Texas Baptist College and Southwestern Seminary is a dynamic and service-oriented office looking for an experienced individual with a strong commitment to customer service. The Communication Agent assists the Admissions Office guiding applicants through the admissions process, providing them with essential information about academic programs, financial aid, and campus life within a religious context via phone call, text, emails, and excellent customer service.

This position actively recruits students to Southwestern Seminary and Texas Baptist College.

• Serves as a representative of Southwestern Seminary and Texas Baptist College and its Admissions Office.
• Serves as the first line of contact for prospective students via inbound phone calls, emails, and texts, with excellent communication and customer service.
• Develops a profound understanding of the admissions process including all degree and non-degree program types and gives guidance to prospective students regarding these subjects.
• Contacts and assists prospective students regarding application status, campaigns for events such as Preview Day, recruiting opportunities, etc.; champions prospective students and their families to begin the application process for full-time enrollment at SWBTS/Texas Baptist College.
• Conducts any special, non-daily activities, including but not limited to processing application materials and conducting call-campaigns.
• Completes more than 4,000+ phone calls in a calendar year, and delivers, manages, or responds to more than 2,500+ texts in a recruitment cycle.
• Collaborates with Director of Admissions to coordinate weekly communication and campaigns designed to engage and advance the admissions funnel.
• Assists with on-campus events including, but not limited to Preview Days, Orientation, SWBTS Graduation, etc.
• Demonstrates commitment to personal and professional growth in leadership and ministry effectiveness.
• Handles sensitive and confidential information with discretion.
• Performs other related duties as assigned and specific to area of responsibility.

• A minimum of a bachelor’s degree in business administration, communications, education, human services, social work, or related field and/or three years of leadership experience or a combination of education and experience is required. A master’s degree in higher education administration, student personnel, student development, or related field is preferred. Current enrollment at SWBTS or TBC is preferred.
• Experience in enrollment management, recruiting, office coordination, program management preferred.
• Fluency in bilingual speaking abilities (English, Spanish, Portuguese, Chinese, Mandarin) is required.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines effectively.
• Strong work ethic and initiative; ability to operate with minimal supervision.
• Exemplary social skills with an ability to be a part of and contribute to a collaborative team,…