Supplemental Instruction Specialist II

Title: Supplemental Instruction Specialist II

Department: NW Campus Learn Center

Campus

Location:

Northwest Campus

Employee Classification: ISP
- Instructional Sup

Position Type: PT
- Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay – $20.10

Work Hours: Monday – Thursday 7:30 am – 9:00 pm, Friday 7:30 am – 5:00 pm, and Saturday 10:00 am – 4:00 pm, varies based on department needs

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant: This is a part‑time position, with a maximum of 19.5 hrs. per week

This role provides front‑line customer service to students, employees, and the public at the College. The incumbent is responsible for cross‑training in multiple areas to be able to assist with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons. The incumbent performs instructional tasks in a laboratory setting; and assists students through tutoring and teaching. Employees at this level are also responsible for performing more advanced tasks.

• Works under limited supervision based upon knowledge of learning commons policies and procedures
• Provides excellent customer service for patrons of the Learning Commons
• Works at the Concierge Desk to greet patrons and direct them to the Learning Commons' various service offerings, as needed
• Assists with creating and implementing training for Learning Commons staff
• Assists and supervises student workers in efficiently working the Learning Commons
• Plans, prepares, and develops various teaching aids and materials
• Provides students with appropriate handouts and educational materials as needed
• Assists with program bids and purchase orders, program recordkeeping, and advisory committee minutes

The duties and responsibilities below will vary depending on where the incumbent will be located

• Answers moderately complex library questions and refers questions to a librarian when appropriate
• Locates materials including databases/electronic resources for students and faculty
• Provides check‑in and check‑out services as well as properly shelving library materials

• Updates and maintains maker space hardware and software, which may include but is not limited to 3D printers, microscopes, iPads, AV equipment, tracking software, calculators, and graphic design/video editing software
• Teaches basic certification, safety, and training courses covering all lab equipment
• Assists students, individually or in groups, with lesson assignments to present or reinforce learning concepts

• Participates on behalf of the College in external community organizations and associations
• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the work site
• Completes all required training and professional development sessions sponsored through the Tarrant County College (TCC) Institute
• Supports the mission, values, goals, and principles of the College

Works under the general supervision of the assigned campus leader

• Performs Other Related Tasks as Required

• Associates degree or 60 college hours and one (1) year of working experience related to the Essential Performance, or any equivalent combination of education and work‑related experience

• At least one (1) year's working experience as a leader in a Supplemental Instruction Program
• At least one (1) year's working experience planning and leading online or in‑person interactive presentations

• Skilled in excellent customer service and interpersonal relationships
• Ability to work effectively in a collaborative environment
• Ability to think critically to effectively solve and communicate problems in a fast‑paced environment where the demands for work are varied, and unpredictable in scope and volume
• Ability to analyze data and provide sound recommendations based on policy, procedure, practice and existing…