Supplemental Instruction Specialist

Title

Title: Supplemental Instruction Specialist I

Department: NW Campus Learn Center

Campus

Location:

Northwest Campus

Employee Classification: ISP
- Instructional Sup

Position Type: PT
- Temporary

Grant Funded: No

Compensation Details: Starting Pay - $18.22

Work Hours: Varies based on department needs;
Monday
- Thursday 7:30am - 9:00pm, Friday 7:30am - 5:00pm, and Saturday 10:00am - 4:00pm

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant: This is a part-time temporary position, with a maximum of 19.5 hrs. per week.

This role will provide front-line customer service to students, employees, and the public at the College. The incumbent is responsible for cross‑training in multiple areas and will be able to assist with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons.

General and Working Area‑Specific Essential Performance Requirements

• Provides guidance to students, faculty, staff, and the community on the relevant resources to meet needs.
• Oversees the front desk and assists in the daily operations and administrative responsibilities of the Learning Commons, including appointment scheduling, calendar management, and electronic or phone communication.
• Monitors the Learning Commons to ensure user behavior policies are followed.
• Answers questions about the Learning Commons and its resources and services.
• Inventories, orders, and checks in materials and supplies and ensures that good safety, housekeeping, and security practices are always followed.

• Serves as a resource for identifying sources of requested information for learning, research, and engagement.
• Makes resources and other tools available to students, faculty, and staff, including library materials, multimedia equipment, laptops, and other technology, and assists patrons with questions regarding technology, computer hardware, and software.
• Answers questions and assists with troubleshooting and resolving technical issues related to printers, copiers, and scanners.
• Assists patrons in person, via telephone, and electronic means by answering their questions or referring them to the appropriate person, department, or service desk.
• Assists with updating and maintaining maker space hardware, software, 3D printers, and other technology including microscopes, iPads, AV equipment, tracking software, calculators, graphic design/video editing software, and other related tools.
• Provides check‑in and check‑out services as well as properly shelving library materials.
• Assists with maintaining the Library website through content review, creation, and maintenance as assigned.

• Provides tutoring assistance to students to enhance learning and increase academic success, in collaboration with faculty and appropriate supervisor, and adheres to tutoring best practices in face‑to‑face, synchronous online, and asynchronous online modalities.
• Provides students with appropriate handouts and educational materials as needed.
• Provides academic coaching and mentoring to current students in need of additional academic support and study strategies.
• Prepares and puts in place equipment scheduled for use during laboratory teaching sessions.
• Teaches basic certification, safety, and training courses covering all lab equipment.
• Prepares and delivers workshops, which may include content creation and updating workshop materials.
• Partners with faculty for special events in support of classes.
• Assists supervisor in the delivery of academic boot camps.

• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite.
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC).
• Supports the mission, values, goals, and principles of the College.

Works under the general supervision of the assigned campus leader.

Performs…