Training Specialist

Training Specialist I

The Training Specialist is responsible for developing the knowledge and presentations skills of CERIS Operations department staff trainers. This role ensures that CERIS is equipped with an Operations workforce that can optimize its current and future goals and objectives, and deliver quality services that can meet our clients' requirements and service expectations. In order to efficiently execute his/her daily responsibilities, the Training Specialist must first possess a deep understanding of the business to articulate what CERIS does and to clearly demonstrate all aspects of the Operations roles in order to be able to successfully train and oversee the department trainers.

Other duties to be carried out by Training Specialist will include conducting classroom, virtual, and field training to internal employees/colleagues, developing training materials as needed, monitoring new hires, and performing other tasks as required by the Training Manager.

This is a hybrid position.

Essential Functions & Responsibilities:

• Collaborate with Management to identify training needs and schedule appropriate training sessions
• Develop programs and curriculum for each department for orientation and on the job training
• Collaborate with each department to create training support materials and documentation
• Create and maintain a "train the trainer" program for all departments
• Conduct surveys to judge how programs are received and if changes are needed
• Monitor onboarding training for new employees
• Create, maintain, and update training materials, SOPs, job aids, workflows, and reference guides
• Ensure all training content remains accurate, compliant, and aligned with current business processes
• Incorporate training materials in operations software for quick and easy access to knowledge base
• Develop competency assessments and learning evaluations to measure knowledge retention
• Document process changes and maintain version-controlled training and operational documentation
• Stay current on adult learning principles, instructional design best practice, and emerging training technologies
• Additional projects and duties as assigned

Knowledge &

Skills:

• Knowledge of various teaching methods and approaches
• Outstanding verbal and written communication and interpersonal skills
• Ability to present with confidence
• Excellent coaching skills
• Innovative thinking skills
• Ability to identify and address skill and knowledge gaps
• Computer knowledge, especially Microsoft Office

Education & Experience:

• Preferred degree in HR, education/training or equivalent experience
• Prior experience as a trainer in both classroom led and remote online environments
• Experience with management and administration of a Learning Management System
• Experience in creating training support materials and documentation

Pay Range: $52,928 – $79,143

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

Cor Vel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.