Field Service Engineer III, National Capital Equipment Support - Fort Worth, Texas

We anticipate the application window for this opening will close on - 31 Aug 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

The Field Service Engineer is the primary technical representative for Medtronic MIDAS Drills. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all MIDAS systems at customer sites. The FSE works closely with Sales Team Members and the customer to help coordinate on-site visits. The FSE also provides feedback to the Marketing, Quality, Production and Engineering groups to continually evaluate the performance of products in the field.

This role is ideal for someone who is responsible, quick to learn, and flexible to travel for week-long assignments on short notice.

We are seeking a committed professional to join our team, required to reside within the Fort Worth area, and travel to multiple accounts throughout the nation. A valid driver's license is essential for this role, which also involves 75% amount of travel outside the Fort Worth area, presenting opportunities for broader engagement.

MIDAS ensures proper operation of surgical drills for spinal, cranial, ENT, orthopedic, and other surgical procedures. Our vision is to help patients worldwide by advancing innovation; enabling clinicians to perform procedures with superior outcomes.

• Location:
  
  This individual will work on-site at the Medtronic Fort Worth facility when not at a service assignment
• Territory:
  This position serves the continental United States
• Travel:
  This position will require over 75% of travel including overnight travel.
• Equipment:
  This position will service the Midas MR-8 platform

• Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of MIDAS systems.
• Maintain and submit technical records and documentation as per regulatory requirements.
• Provide information from experiences in the field to colleagues in the office as well as updates to the database.
• Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
• Provide input to Engineering and Manufacturing for upgrades to MIDAS products.
• Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.
• Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
• Investigate, analyze, and recognize trends in technical data as it relates to MIDAS products.
• Participate in special projects as requested by the US Field Service Manager or designee.

To be considered for this role, please ensure the minimum requirements are evident on your resume.

• High School Diploma or equivalent required.
• Minimum 3 years of relevant experience in customer support, mechanical or electrical equipment repair

• Ability to troubleshoot problems and technically diagnose medical equipment.
• Excellent English writing and verbal communication skills
• Experience in teaching technical subject matter
• Excellent time management skills and detail oriented
• Flexibility to travel frequently.
• Ability to work independently, self-motivated and without direct supervision.
• Extensive direct, face to face customer contact and interaction.
• Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with products and services.

For Baccalaureate degrees earned outside of the United States, a degree…