Coordinator, Inflight Service and Standards

Coordinator, Inflight Service and Standards

The Coordinator, Inflight Service and Standards is part of the Inflight division and supports day-to-day Inflight operations by gathering and documenting data on flight attendant performance across safety and service standards. It conducts structured in flight observations, tracks trends, and delivers clear, actionable reporting to support training updates and operational consistency. The position works within Inflight Training to ensure insights are effectively translated into practical improvements on the line.

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Gather and analyze data related to flight attendant performance across safety compliance and service delivery metrics while on board the aircraft

• Conduct one-on-one and group discussions with Flight Attendants to provide coaching, guidance, and performance feedback while reinforcing company standards and expectations

• Conduct structured observations and document findings to identify trends, gaps, and opportunities on the line

• Partner with Inflight Training to translate observations into actionable insights that support training enhancements

• Prepare reports and summaries for key stakeholders, highlighting performance trends and areas for improvement

• Support initiatives aimed at improving operational consistency and adherence to safety and service standards

• Collaborate cross-functionally with Inflight leadership, Training, and other operational teams

• Maintain accurate records and ensure data integrity across reporting tools and systems

• Assist in developing templates, and processes to improve data collection and reporting efficiency

• Must be willing and able to travel extensively by air, spending up to 90% of work time onboard aircraft

Minimum Qualifications
- Education & Prior Job Experience

• High School diploma or GED equivalent

• 2+ years of relevant experience in operations, reporting, or a related field

• Must have a valid passport

Preferred Qualifications
- Education & Prior Job Experience

• Bachelor's degree in Business, Aviation, or a related field

• Experience with in airline operations, preferably Inflight or Training

• Familiarity with observational auditing, quality assurance, or performance evaluation processes

• Experience working with Training Management Systems

• Flight Attendant experience preferred

Skills, Licenses & Certifications

• Critical thinking and problem-solving skills

• Attention to detail and organizational skills

• Effective stakeholder communication

• Experience working with data collection, reporting, or performance tracking

• Proficient in Microsoft Office applications, including Excel and Power Point

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks:
Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

Health Benefits:

On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

Wellness Programs:
We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources and support you need.

401(k) Program:
Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Additional Benefits:
Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself m the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Cities:
Fort Worth - TX

Requisition