Customer Service Representative

Join to apply for the Customer Service Representative role at Drive Time

Drive Time Family of Brands includes in-house financing and servicing through Bridgecrest, a leading financial servicing provider. Bridgecrest services approximately $17 billion in finance receivables, offering auto loans across a wide credit spectrum to help customers achieve vehicle ownership.

Responsibilities include:

• Making inbound and outbound calls regarding past-due balances (1-60 days).
• Educating, negotiating, and building relationships with customers to facilitate payments.
• Reviewing account information, processing payments, and documenting contact details accurately.
• Assisting customers with debt repayment plans, including modifications and deferments.
• Utilizing systems for skip tracing and account management.
• Maintaining positive relationships with the Loan Servicing team.

Qualifications include:

• High School Diploma or GED.
• 2+ years in collections, customer service, sales, or retail.
• Ability to pass a background check and drug test.

Perks include comprehensive health coverage, 401(k), life insurance, growth opportunities, tuition reimbursement, wellness programs, competitive pay, recreational amenities, and paid time off.

Drive Time is Great Place to Work Certified with numerous awards. Hiring is contingent upon background and drug screening. We are an Equal Opportunity Employer.

Application Instructions:
Click the link to apply on our careers page. We look forward to hearing from you!