Insurance Svc Specialist IV

Job Summary

As an Insurance Servicing Specialist in Insurance Services, you manage and review flood and non-flood insurance policies, lead outreach campaigns, and ensure compliance with industry standards. You collaborate with internal and external partners to deliver outstanding service and drive process improvements.

• Conduct reviews of flood and non-flood insurance policies for compliance
• Develop and execute outreach campaigns to engage and educate agents
• Manage loan inquiry mailbox, ensuring timely and accurate responses
• Address requests from internal and external parties with clear communication
• Review and manage exception reports, implementing corrective actions
• Collaborate with departments to resolve exceptions promptly
• Work with internal teams to ensure process consistency
• Maintain effective communication with external parties
• Identify and implement process improvements
• Stay updated on industry trends and regulatory changes
• Perform quality control of internal processes. Support regulatory reporting activities

• Experience in insurance servicing, especially flood insurance
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong problem-solving and analytical skills
• Acute attention to detail
• Ability to work quickly and accurately
• Inquisitive mindset with a drive to understand details
• Positive attitude and team spirit
• Exceptional interpersonal and collaboration skills
• Strong verbal and written communication skills

• In-depth knowledge of National Flood Insurance Program (NFIP)
• Familiarity with GSE (FNMA & FHLMC) insurance guidelines and regulations
• General commercial insurance industry knowledge

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.