Bilingual Collection Specialist

Bilingual Collection Specialist

We are seeking a detail-oriented and proactive Bilingual Collection Specialist to join our team, focusing on leased vehicle loans. Responsible for resolving internal and external account queries, Collections Specialists are expected to monitor client accounts and notify clients when payments become overdue. Overall responsibility for the collection of accounts receivables lies with the Bilingual Collections Specialist.

Typical duties include:

Key Responsibilities:

- Tracing and locating clients via phone, email, and written correspondence to follow up on overdue payments

- Negotiate payment arrangements and solutions to resolve delinquent accounts

- Maintain accurate records of collection activities and account statuses

- Analyze account information to determine appropriate collection strategies

- Collaborate with internal departments to resolve billing discrepancies and issues

- Ensure compliance with all applicable laws and company policies related to debt collection

- Prepare and present reports on collection activities and recovery progress

- Efficiently manage multiple tasks and priorities while working within several internal systems and databases on a daily basis

Skills and

Qualifications:

- Fluent in both English and Spanish, with the ability to conduct business in both languages

- 2+ Years of experience in collections, preferably within automotive or leasing industries

- Strong communication and negotiation skills

- Knowledge of finance laws, and debt collection regulations

- Ability to handle sensitive and confidential information professionally

- Excellent organizational and time management skills

- Proficiency in collection software and Microsoft

- High school diploma or equivalent; additional education or certifications in finance or collections is a plus

Join our dynamic team and be part of a company that values integrity, teamwork, and professional growth. We offer a supportive work environment, opportunities for advancement, and comprehensive benefits to help you succeed in your career.