Collections Representative

Blue Chip Talent
, in partnership with a financial services organization, is seeking a skilled Account Recovery Specialist
. This role is responsible for managing delinquent consumer accounts, securing payment commitments, and guiding customers through resolution options. The position focuses on accounts that are 45+ days past due and requires direct communication regarding potential next steps if payment is not received.

• Initiate outbound calls to customers with delinquent accounts
• Review account status and determine appropriate resolution strategies
• Secure payment commitments and establish structured repayment plans
• Clearly explain account status and potential actions due to non-payment
• Record all customer interactions and commitments within internal systems
• Monitor payment arrangements and follow up on missed commitments
• Adhere to established regulatory and compliance standards
• Escalate accounts based on delinquency thresholds and policy guidelines

• Minimum 1 year of consumer collections experience (credit card, personal loans, student loans, utilities, cable, or similar)
• Experience handling accounts 45+ days delinquent
• Proven ability to negotiate payment solutions
• Experience working within a CRM or account management platform
• High school diploma or equivalent
• Background in auto finance or secured loan collections
• Experience communicating potential repossession or service interruption
• Familiarity with collections compliance standards and regulatory guidelines
• Experience in high-volume outbound call environments

Blue Chip Talent is an award-winning and woman-owned talent solutions provider based in Bloomfield Hills, Michigan. For over 30 years, we’ve specialized in IT, Engineering, and Professional Services staffing—now serving clients in 37 states and counting. We connect the market's elite talent with top employers, pairing exceptional white-glove service with proven hiring results to drive innovation and fuel growth.

We offer industry-leading benefits options and are proud to be an Equal Opportunity Employer (EOE) that values merit-based recruitment centered on technical ability, skillset, and alignment with our employing partners.