Mortgage Operations Specialist

Job Description Position Summary

The Mortgage Operations Specialist serves a multi-purpose role and fulfills the responsibilities of a Mortgage Loan Specialist (Processor), Closing Coordinator, and Department Support. This position is responsible for delivering quality customer experiences to current and potential customers. Employees in this position must demonstrate a general knowledge of Mortgage Lending from Application to Funding. The Mortgage Operations Specialist must possess a positive attitude, good communication skills and a strong work ethic.

• Reviews and establishes loan e-folder for all required documentation including income, credit report, bank statements, IDs, purchase contract, refi documents, real estate owned documentation, etc.
• Orders flood certs, tax transcripts, title commitments, tax certificates, appraisal, survey (if needed), insurance policies, payoffs, verifications of employment, verifications of mortgage, credit supplements, FHA/VA case #, etc.
• Requests any additional documentation needed from borrower, realtor, builder, title company, surveyor, insurance company, credit vendor, etc.
• Run fraud report, LDP/GSA inquiries, FNMA Desktop Underwriter, Freddie Mac Loan Prospector, Mavent, pre-close credit report, etc.
• Submits complete loan file to underwriting for approval and or conditions
• Requests all Conditional Approval conditions for submission to UW for Final Approval
• Utilizes Loan Closing Checklist and prepares request for documents.
• Prepares Changed Circumstance Loan Estimates (COC) for changes in fees that occur during loan processing
• Compiles credit file for upload to investor to purchase
• Other duties as assigned

• Reviews UW approval, fees itemization, invoices and borrower receipts.
• Confirms loan passes compliance review from Approval to Funding.
• Submits request for Closing Disclosure and loan documents from fulfillment vendor.
• Reviews Closing Disclosure for accuracy, updates Encompass accordingly.
• Sends Initial Closing Disclosure to borrowers in prescribed time frames and methods.
• Coordinates closing dates and times with all parties involved in the transaction.
• Reviews closing document package from fulfillment vendor for accuracy prior to closing.
• Assists fulfillment vendor & title company with documentation required for loan funding.
• Prepares Funding Reconciliation for approval
• Prepares Wire request for funding and approval.
• Moves milestone to Funding in Encompass after funding authorization number is received.
• Assigns executed loan documents to appropriate eFolder buckets in order to be shipped.
• Compiles documents and builds Horizon package and sends to Loan Operations department to book loan on Horizon system.
• Assists Secondary Market Specialists with documents requested from investor for loan purchase.
• Mails Goodbye Letters and insurance change notices for sold loans

• High School diploma or equivalent
• Associates or Bachelor’s Degree preferred
• 3 years real estate loan experience in a financial institution or title company
• Knowledge of real estate loan documents, title documents, insurance policies, tax information, etc.
• In-depth knowledge of current mortgage lending guidelines as well as state and federal regulations
• Exceptional attention to detail and strong organizational skills
• Must be able to efficiently multi-task with accuracy.
• Excellent interpersonal, written and oral communication skills
• Computer skills:
  Microsoft Office products, Outlook and Encompass or similar LOS