Financial Fraud Analyst – ON SITE

Position Title :
Financial Fraud Analyst I

FLSA Status :
Non-Exempt

Reports to :
Corporate Security and Fraud Prevention Officer

Branch :
Open to on-site in Tyler, Fort Worth or Diboll, Texas

• Medical, Prescription Drugs, Dental, and Vision Insurance
• Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment
• 401(k) with a Match
• Basic, Voluntary, and Dependent Life Insurance
• Paid Time Off
• Paid Bank Holidays
• Workplace Wellness Programs
• Employee Assistance Programs
• Tuition Reimbursement

Responsible for detecting unauthorized transactions on customer accounts and reporting any suspicious account activity or unusual transactions that have potential risk to the Bank

• Works Verafin fraud alerts.
• Reviews and analyzes mobile deposits.
• Reviews and analyzes ATM deposits.
• Positive Pay reports.
• Centrix Positive Pay and daily return items.
• Completes Fraud Affidavits and fraud stop payments.
• Creates and monitors fraud case files.
• Monitors daily watch suspect list.
• Reviews and analyzes large dollar items.
• Reviews and analyzes external transfer items.
• Assists customers with fraud claims.
• Works Without Entry Claims.
• Escalates complex cases to the BSA Team for SAIR review and filing.
• Responds to inquiries received from branch/department personnel Bank-wide, clients, and non-clients, Corporate Security, other financial institutions.
• Assists in the recovery of losses by deciding on actions to be taken.
• Reviews evidence to conclude that an account must be closed or that the suspicious activity does not represent a risk to the Bank.
• Investigates a wide variety of issues and requests to include gathering additional information, contacting other Bank departments and branch offices, and working with personnel at all levels.
• Assists management in achieving the Bank’s fraud management goals by identifying and recognizing changing patterns and techniques utilized by fraud perpetrators and by taking appropriate action to mitigate Operational Losses Bank-wide.
• Maintains confidentiality of all sensitive Bank information.
• Maintains a positive and caring atmosphere for customers and employees consistent with Southside Bank’s mission, CORE Values, and Blue Book culture guide.
• Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.
• Participates in proactive team efforts to achieve departmental and company goals.
• Understands and agrees to abide by the policies and procedures established at Southside Bank.
• Responsible for complying with audit policies and procedures as they pertain to this position.
• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.
• Must comply with all applicable laws and regulations.

• Perform routine duties with minimal supervision using standard practices or procedures in order to proceed alone at routine work; occasional work progress checked; work reviewed upon completion.
• Complies with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Performs additional duties as assigned or directed.

• High School diploma or general education degree (GED); one to five years related experience and/or training; or equivalent combination of education and experience.
• Preferred experience in fraud detection and prevention.

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete…