Investor Services Administrator

Position Overview

This Investor Services Administrator role will be hybrid based out of our Dallas, TX or Raleigh, NC office. Visa sponsorship will not be offered at this time.

• Review investor transaction instructions to ensure all requisite information is provided.
• Follow up with investors for further clarification where required.
• Liaise with investors to obtain fully executed transaction instructions.
• Liaise with investors to ensure subscription proceeds are provided timely.
• Ensure appropriate AML/KYC documentation is provided by investors.
• Ensure appropriate FATCA/CRS documentation is provided by investors.
• Input investor transactions on Hedge Investor® (Hedge Serv proprietary Investor Services System).
• Reconcile the subscription/redemption bank account daily and notify all discrepancies to the supervisor.
• Prepare wire transfers to prime brokers, investors and for payment of fees.
• Prepare investor reports, including but not limited to investor statements and contract notes for distribution to investors.
• Prepare client reports, including but not limited to capital activity report, ERISA report and authorised share capital reports for distribution to clients.
• Field general investor service requests such as duplicate statement requests, enquiries on previous transaction activities and performance requests, ensuring all communication is with the authorized person.
• Distribute fund performance in line with client requirements.
• Prepare investor audit requests.
• Establish good working relationships with other Hedge Serv departments.

• Accounting, Finance, Legal or Business degree.
• 1+ years of relevant full‑time or internship experience.
• Flexibility and strong work ethic.
• Focused and results‑oriented.
• Self‑motivated and capable of working independently as well as part of a team.
• IT literate.
• Strong verbal and written communication skills.
• Strong analytical skills.
• Knowledge of hedge fund structures, and experience with private equity funds is a bonus but not a requirement.

Competitive salary and benefits packages with ongoing learning and development opportunities.