Member Services Representative, AACU Mortgage Servicing

Member Services Representative, AACU Mortgage Processing
3+ Months Contract
Fort Worth, TX
Onsite

Job Purpose:

Responsible for providing cross functional support in the Mortgage Servicing department at
*** Credit Union.

Principal Duties and Responsibilities:

" Set-up new loans in the FICS servicing system
" Handle property tax/insurance policy issues and provide service to members questions regarding their property tax or insurance policy
" Track and log legal documents related to mortgage processing
" Prepare and image documents for record retention
" Provide requested payoffs to members, loan officers, and other lenders
" Review account information with members and requests corrections as necessary
" Process legal documents when mortgage is paid in full
" Perform other duties as assigned
" The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications:

" High school diploma or GED
" Previous customer/member service experience

Preferred Qualifications:

" College degree in relevant field or equivalent relevant industry experience.
" Previous experience handling mortgages.
" Previous banking or Credit Union experience.
"

Experience with Episys.

Knowledge, Skills & Abilities:

" Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
" Ability to demonstrate strong organizational and multi-tasking skills and capacity for attention to detail..
" Ability to effectively work with people of varying backgrounds and levels and securing inter- and intra-departmental and external cooperation.
" Ability to demonstrate above average interpersonal and communications skills & professional demeanor.
" Ability to effectively prioritize work and meet deadlines under high volume pressure.
" Ability to effectively communicate with all levels both verbally and written.
" Ability to maintain satisfactory performance and attendance.
" Ability to pass applicable
*** and Credit Union pre-hire compliance checks.