Investor Services Supervisor

Position Overview

Hedge Serv, with more than $700 billion in assets under administration, is hiring an Investor Services Supervisor. The role will lead a team of up to four Investor Services Administrators and ensure timely, accurate investor transactions and reporting, reporting to the Investor Services Manager and Director.

• Verify investor transaction instructions contain requisite information and advise the Investor Services Administrator when follow‑up is required.
• Liaise with investors to obtain fully executed transaction instructions.
• Ensure subscription proceeds are provided timely, review AML/KYC documentation, and follow up as necessary.
• Escalate issues to Manager and MLRO as needed.
• Review and reconcile subscription/redemption bank account daily on Hedge Investor® and take appropriate action to clear any items.
• Prepare redemption payment schedules and review wire transfers to Prime Brokers, investors, and fee payments.
• Review investor and client reports (Investor Statements, Contract Notes, Capital Activity Report, ERISA Report, Authorized Share Capital Reports) for distribution.
• Assist the Investor Services Administrator with general investor requests, including duplicate statements, inquiries on transaction activity, and performance requests.
• Audit and review investor audit requests before distribution.
• Identify process improvements, personnel and structure changes, and discuss them with the Investor Services Manager and Director.
• Establish effective working relationships with the NAV, QA and Compliance departments.
• Supervise up to four Investor Services Administrators.

• Accounting, Finance, Legal or Business degree.
• 4+ years’ experience in a hedge‑fund administration firm with experience in all aspects of an Investor Services Administrator role.
• Strong verbal and written communication skills.
• Strong analytical and problem‑solving skills.
• Ability to work effectively both within a team structure and independently.
• Strong interpersonal skills, good initiative, and judicious escalation.

Salary range: $100,000 – $110,000, determined based on education, experience and skill set. The position offers competitive salary, comprehensive health and well‑being benefits, and ongoing learning and development opportunities.