Team Lead, AACU Payments Processing

Intro

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This job is within the American Airlines Credit Union. The role is responsible for daily execution of the payment processing functions within the Payments & Digital Strategy Department at American Airlines Credit Union.

• Lead and manage the daily wire/funds transfer functions to ensure strict compliance of applicable rules & regulations and Federal Banking laws
• Evaluate daily wire/funds transfer workload, and assign daily tasks to the wire transfer team, ensuring accuracy and completion of all daily work by the respective deadlines
• Support the general ledger account reconciliation for Funds Transfers
• Review and correct any GL out of balances
• Handle member escalation issues
• Ensure all wires (incoming and outgoing) are processed accurately daily
• Maintain user authorization records for wire/funds transfer to comply with the Federal Reserve Bank and other detailed records for Internal/External audit purposes
• Assist with wire transfer audits
• Facilitate and support departmental projects – submit and monitor Support Cases with IT
• Cross-train and assist within the department
• Review and approve wires (domestic and international)
• Assist with updating departmental Policies and Procedures and coordinates communications with the Solution Center to deliver Payments Processing/wire transfer related updates to staff
• Coordinate monthly meetings for the Payments Processing/wire group, including meeting agenda, meeting minutes, updates and any follow up that may be required
• Perform administrator duties for the third-party applications used in the department:
  Fed Line, Tranzact, Convera, etc.
• Remain up to date on current developments in the Payments world by regularly attending conferences and other workshops
• Ensure proper phone coverage and be available to assist with member and other departments/branches questions
• Research and resolve wire/funds transfer issues
• Perform other duties as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

• High school diploma or GED

• Bachelor’s degree in business, finance or a related area of study or equivalent experience
• Previous banking or Credit Union experience with Payments transactions and systems
• Experience and knowledge of Episys, Convera and Fed Line
• Previous supervisory or leadership experience
• Wire certification

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands‑on use of the software
• Ability to demonstrate superior people management and employee engagement skills, to include directing, coaching, counseling and motivating staff
• Ability to supervise multiple staff personnel
• Ability to demonstrate excellent oral and written communication skills and exercise effective interpersonal skills
• Ability to effectively work with people of varying backgrounds and levels and securing inter- and intra-departmental and external cooperation
• Ability to evaluate processes and make recommendations for automating solutions for process efficiencies
• Ability to perform in a fast‑paced environment, handle multiple tasks and function as an integral part of a team
• Ability to self‑motivate with strong organization skills and capacity for attention to detail
• Ability to demonstrate strong analytical and decision…