Advice Client Service Representative

To partner with Financial Advisors in the onboarding and ongoing management of the Personal Advisor client relationships.

At Vanguard, we have a client‑first mentality that we live and breathe every day through our mission, “to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.” As an Advice Support Representative, you will partner closely with advisors to efficiently serve our advised clients through the phone channel, while building your financial acumen.

Compensation ranges from $76,000 to $82,000 within the first year after obtaining the required licensing and achieving performance standards. This includes a base salary of $64,000‑$70,000 plus up to a $12,500 bonus and additional hourly pay.

• Answer inbound calls or work on case‑based assignments to meet the service and trading needs of Vanguard advisors and advised clients, conducting research, analysis, and collaborating to resolve complex client situations and deliver tailored solutions.
• Partner with financial advisors to execute multiple planning deliverables related to the managed client experience: onboarding, implementing portfolios, rebalancing, and meeting point‑in‑time monetary needs.
• Ask probing questions to identify client needs and collaborate with financial advisors and other business groups to best meet clients’ service needs.
• Develop and maintain current knowledge of Vanguard’s funds, services, and technology, as well as an understanding of current market factors and how they affect Vanguard’s funds and products.
• Participate in special projects and perform other duties as assigned.

The Advice Support Representative role is a great launching point for individuals looking to start a career in advice. You will work alongside Vanguard’s financial advisors to help them meet client servicing needs and execute on account changes and trading needed to maintain advised client portfolios. Potential applicants should have strong written and verbal communication skills, a desire to learn about Vanguard’s investment and advice methodology, and a willingness to interact with clients and internal business partners.

• The SIE is a mandatory requirement of the job and must be obtained no later than 14 calendar days before the identified start date.
• Undergraduate degree or equivalent experience is required.
• Interest in financial planning, investment advice, and wealth management is preferred but not required.
• Ability to successfully pass the Series 7 and Series 63 (or equivalent licenses) within the timeframe described in Vanguard’s FINRA Licensing Policy.
• Ability to maintain an understanding of investment planning methodology and plan implementation strategies.
• Learning agility to navigate continuously evolving desktop applications and technology‑based advice offers.
• Excellent communication skills (both written and verbal).
• Strong analytical, organizational, and time‑management skills.
• Confidence speaking directly with clients.

• Fully paid training, coaching, and continuous support needed to pass the SIE and FINRA Series 7 & 63.
• Acumen building on our products and services to equip you with the expertise necessary to have meaningful conversations with our clients.
• Access to learning and development resources to equip and empower you with the skillset to continuously improve and problem‑solve in collaboration with peers and business partners.
• Hands‑on coaching by purpose‑driven leaders to help you excel in your current role and prepare you for the next.

If you are offered and accept this position, you must obtain the necessary FINRA licenses within the specified period of time. Additionally, if you are not currently registered with FINRA, you will be asked to provide authorization for Vanguard to conduct a credit and criminal check in accordance with FINRA regulations. The credit and criminal check requirement does not apply to crew who are currently registered with FINRA.

Please reference the article with regard to the licensing requirements of this position.

You should be aware this will designate you as an Advisor Access Person and carries with it certain responsibilities and restrictions. Reference the Code of Ethics Policy for further details.

Vanguard is not offering visa sponsorship for this position.