Specialist-Asset Recovery and Collections, AACU Payment Collection and Recovery

Specialist-Asset Recovery and Collections, AACU Payment Collection and Recovery

This job is within the American Airlines Credit Union. The role is responsible for collecting on delinquencies while staying true to the credit union's mission of member advocacy.

• Perform collections on consumer loans, credit cards, negative shares, mortgage loans, and control losses to the credit union
• Research information for litigation, foreclosure, decedents, and other collection cases
• Confer with assigned outside counsel on litigation and foreclosure matters
• Effectively convey collection information via written correspondence and email
• Create and maintain detailed collection documentation of all accounts worked
• Answer calls on ACD lines during working hours in accordance to departmental policies
• Follow up on payment arrangements and broken promises to pay
• Update member information as needed
• Perform skip tracing and payment transfers
• Review all credit and loan documents on assigned collection accounts as well as membership cards
• Perform other duties as assigned

• High school diploma or GED
• College degree in Business or equivalent relevant field or equivalent relevant industry experience
• Working knowledge of legal terminology and laws relevant to the role
• Previous collections experience
• Experience in a financial/banking institution with a working knowledge of the different products
• Knowledge of FDCPA and the Texas Act
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Ability to review and comprehend legal documentation and terminology
• Excellent oral and written communication skills
• Ability to interact professionally with all organizational levels
• Ability to work independently and with minimal supervision
• Effective time management skills and proficiency while handling multiple projects/tasks
• Ability to effectively communicate with all levels both verbally and written
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre‑hire compliance checks

• Travel Perks:
  You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network
• Health Benefits:
  
  On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. We also offer virtual doctor visits, flexible spending accounts and more
• Wellness Programs:
  Our wellness programs provide you with all the right tools, resources and support you need
• 401(k) Program:
  Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year
• Additional Benefits:
  Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Cities:
Fort Worth - TX Requisition