Mediation Specialist II

Pennymac

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of home ownership through the complete mortgage journey.

The Mediation Specialist will manage key metrics related to servicing litigation, which includes, but may not be limited to, the following teams:
Contested Matters, Title Matters, and Mediation; department performance; implementation of department strategies/procedures; and responding to inquiries related to customers/vendors/investors/regulatory agencies. As the Mediation Specialist
, you will interface with other divisions in servicing to ensure upstream/downstream processes are appropriate.

• Attend Court-appointed mediations by telephone or virtual appearance to support operational success
• Support the servicing of mortgage loans
• Support business leaders to identify/support processes at the operational level
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

• 5+ years of relevant work experience
• An in-depth understanding of state-by-state foreclosure rules, and the ability to attend Court-appointed mediations by telephone or virtual appearance
• Understanding of GSE/insurer servicing guidelines
• Must be highly proficient in Excel and Word
• Experience in Financial Services and, if possible, with prior mediation experience is preferred

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsor ships

• Lower in range
  - Building skills and experience in the role
• Mid-range
  - Experience and skills align with proficiency in the role
• Higher in range
  - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

$50,000 - $75,000

OFFICE