Team Lead, Commercial Loan Client Service Advisors

General Function

The Team Lead, Commercial Loan Servicing leads and manages a team of Commercial Loan Servicing Advisors responsible for post-closing servicing, loan maintenance, and borrower support across the Commercial portfolio. This role ensures the accurate and timely execution of loan servicing activities, adherence to service level agreements (SLAs), and delivery of a high-quality customer experience.

• Directly manage, coach, and develop a team of Commercial Loan Servicing Advisors.
• Establish clear performance expectations aligned to departmental goals and SLAs.
• Build a strong talent pipeline through training, mentorship, and succession planning.
• Foster a collaborative team environment focused on accountability and growth.
• Oversee daily servicing activities including payment processing, advances, paydowns, payoff processing, and account maintenance.
• Ensure effective resolution of borrower inquiries and discrepancies.
• Monitor post-closing documentation collection and ensure timely clearing of exceptions.
• Ensure accurate execution of servicing activities and system updates.
• Ensure adherence to procedures, controls, and service level expectations.
• Identify process improvement opportunities, streamline workflows, and enhance system utilization to improve efficiency and reduce errors.
• Oversee data integrity and documentation accuracy across systems.
• Support departmental initiatives and operational projects.
• Ensure compliance with internal policies, regulatory requirements, and audit standards.
• Identify and mitigate risks while maintaining appropriate controls.
• Serve as an escalation point for complex borrower issues.
• Partner with internal teams to ensure seamless loan servicing.
• Drive a high-quality customer experience.

Manage a team of Commercial Loan Servicing Advisors, provide performance feedback, support development, and ensure appropriate staffing.

• High school diploma required;
  Bachelor’s degree preferred.
• 5+ years of middle market commercial/corporate banking loan servicing experience.
• 2+ years of leadership experience.
• Strong knowledge of commercial loan servicing processes and systems.

• Leadership and coaching.
• Loan servicing expertise.
• Operational management.
• Risk awareness.
• Strong communication.
• Problem solving and decision-making.

• Strong analytical skills.
• Attention to detail.
• Adaptability.
• Commitment to delivering high-quality outcomes.

Employees are expected to act with integrity, accountability, and adherence to all policies and procedures while delivering excellent service to customers and colleagues.

Base salary range: USD 71,100.00 –  annually. In addition to the base salary, this role may be eligible for an incentive compensation plan based on company, line of business, and/or individual performance. Total rewards include comprehensive benefits programs designed to support the physical, financial, emotional, and social well-being of employees and families.

Dallas, Texas 75201

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.