Business Banking Relationship Manager III; Dallas

General Function

Responsible for business development, relationship management and client experience of companies with annual gross sales of $0-10M. Proactively consult business owners to achieve financial goals by providing smart financial solutions for personal and business needs. Serve as a trusted advisor for businesses; collaborate with product and retail partners using the One Bank Sales Cycle to understand the clients' holistic business needs and drive revenue growth by identifying needs and providing tailored solutions and services.

Services include loans, deposits, treasury management and other applicable banking services. Serve as a producing leader by coaching and mentoring Relationship Managers and represent the Sales Manager as needed. Accountable for risk by openly exchanging ideas, elevating concerns and following policies and procedures. Act consistently to ensure a positive customer experience while operating within the Bank’s risk appetite.

• Develop qualified client prospects in defined segment by identifying and utilizing referral sources, existing clients and centers of influence.
• Work with product partners (Affiliate
  - Retail IE, WMA, TMO, etc. and Bancorp
  - Vantiv, Paycor, etc.) to analyze, evaluate and develop a tailored relationship strategy for each client or prospect.
• Actively participate in community and industry forums, conferences and meetings to broaden relationship networks, referral sources and deepen knowledge of trends, practices and competitive landscape.
• Effectively retain and grow long‑term, profitable lead client relationships.
• Cross‑sell all applicable 5/3 products and services to an existing portfolio of business customers and their owners/senior management with the goal of becoming the client’s lead or primary bank.
• Plan and conduct relationship strategy and review meetings with product partners.
• Coordinate all client‑facing activities including credit support and other product partners.
• Conduct thorough pre‑call planning, One Bank Consultative Sales approach and prompt post‑call follow‑up.
• Use the Bank’s Customer Relationship Management (CRM) system for client activity tracking, call reports and pipeline management.
• Partner with Portfolio Managers and Credit Officers on credit requests and adhere to established Portfolio Management guidelines.
• Achieve credit standards and metrics in regard to asset quality, credit administration and RAROC.
• Monitor customer financial performance and industry trends to ensure credit exposure is at an acceptable risk and priced accordingly.
• Complete administrative responsibilities in a timely manner.

• Provide coaching, leadership and guidance to RM I’s and II’s in conjunction with their Regional Sales Manager or on their own.

• Bachelor’s degree required or equivalent work experience.
• Minimum of 5 years of sales experience and minimum of 5 years managing business banking or commercial relationships preferred.
• Formalized credit training or equivalent credit risk experience required. Underwriting experience preferred.
• Proven ability to build new and existing client business and provide a positive client experience.
• Strong business acumen, including detailed analysis, review of financial statements and knowledge of advanced accounting principles.
• Extensive knowledge of credit and non-credit products required.
• Knowledge of commercial & Treasury Management services as well as alternative lending and financial options.
• Ability to assess client needs, drivers of profitability and corporate/personal life cycle to optimize financial solutions.
• Effective problem solving and analytical skills with ability to handle and prioritize multiple tasks.
• Strong verbal and written communication skills, with emphasis on face-to-face negotiations and group presentations.
• Champions the Bancorp vision and core values to promote high-performing work groups.
• Proficient in Microsoft Office; familiarity with prospecting and CRM sales tools preferred.
• Ability to travel regionally and/or locally.

The base salary for this position reflects the…