Reinstatement Specialist

What’s Under the Hood Drive Time  Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for Drive Time and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)
This position involves all processes related to the reinstatement or redemption of the vehicle post repossession. Specialists will assist customers by providing options available to reinstate/redeem the vehicle and helping the customer get back on the path to ownership.

Support high volume of inbound/outbound calls to service customers who have been repossessed to guide them through the reinstatement/redemption or personal property journey based on defined business criteria and state requirements

Negotiate payments and offer tools to support the reinstatement of customers based on defined business criteria

Support post reinstatement administrative functions to support the account administration and/or vehicle/personal property release to customer or third-party

Communicate with recovery vendors and auctions to verify personal property and vehicle release details

Support the Reverse Charge Off process from end to end by obtaining proper approvals, submitting requests through internal ticketing system, emailing requests to reinstate ancillary products, and submitting requests to correct Credit Bureau Inquiries Department Process and submit personal property/vehicle release paperwork to recovery vendor or auction in a timely manner

Monitor payment correction process to ensure compliant allocation of funds to customer accounts

Other duties as assigned

Knowledge,

Skills and Abilities

(The Good Stuff)
Clear, concise and professional written and oral communications and interpersonal skills

Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment

Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives

Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers

Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law Strong negotiation and conflict management skills

Self-motivated with strong decision-making capabilities; ability to self-start

Ability to work in an accurate, detail-oriented, and highly productive manner

Requirements (a.k.a. What You Need to Get the Job Done)
High School Diploma, GED, or equivalent certification

Experience with Microsoft Office such as Excel, Outlook and Word3+ years of experience in collections, loss mitigation and/or financial services complaint resolution

Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

Physical Demands The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to remain in a stationary position at least 75% of the time.

Occasionally move about inside the office to access file cabinets, office machinery, etc.

Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.

Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.

This position could require moving objects up to 20 pounds.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones…