Tech Support Agent

Position Summary Responsible for providing a variety of paying and receiving functions for members via phone, fax, email, and online channels including processing account transfers, loan payments, and cashier’s checks. Balances each day's transactions. Performs a broad variety of member services functions such as opening and closing accounts, purchasing and/or renewing IRA’s and/or certificates, and assisting members with bookkeeping and checking account problems.

Answers members’ questions regarding Credit Union services and performs a variety of account maintenance duties. Assists members with technical support, including online banking, mobile banking, bill payments, etc. Actively cross-sells Credit Union products and services. Performs specific assigned jobs including various administrative functions, and assists other Tech Support Agents with duties as required. This position has the potential for remote work based on management discretion.

Work Schedule This is a 40-hour per week, full-time position, with rotating Saturdays. Work times are between 8:45am - 5:15pm Monday through Friday, and 8:45am 12:15pm on Saturdays.

Key Responsibilities Handle inbound calls with professionalism and empathy

Process account transfers, loan payments, and cashier’s checks

Answer lending related questions about the products and services offered

Communicate effectively and accurately across digital platforms

Open and close accounts, troubleshoot account issues, and answer member questions

Provide technical support for online banking and bill pay services

Balance daily transactions and verify totals to ensure accuracy

Deliver exceptional service that builds trust and loyalty

What We Offer Competitive pay based on experience

Comprehensive benefits package (medical, dental, 401(k), etc.)Paid time off and company holidays

Opportunities for professional growth and advancement

Supportive, collaborative work environment

Required Qualifications High School Diploma or GED certificate1 year of banking experience

Call center experience

Excellent customer service skills

Attention to detail

Computer skills

Competencies

Excellent communication skills and willingness to assist others

Professional appearance, dress, and attitude

Good analytical and problem-solving abilities

Ability to maintain an effective and efficient workflow

Well organized and detail oriented

Excellent organizational and time management skills

Ability to operate related computer applications and business equipment

Equal Opportunity Employer / Veterans / Disabled Bilingual a plus.
#J-18808-Ljbffr