Bankruptcy Director

Job Summary

The Director, Bankruptcy is responsible for the operational oversight, control execution, and performance management of bankruptcy activities across residential and Business Purpose Loan (BPL) portfolios. This role ensures effective coordination of bankruptcy processes across foreclosure, collateral, recoverability, and approval workflows, with a strong focus on controls, system-driven alerts, and downstream exception handling. The Director partners closely with Legal, Foreclosure, and Servicing teams to mitigate risk and ensure compliant execution of bankruptcy strategies.

• Oversee end-to-end bankruptcy processes, including filing management, plan monitoring, and resolution strategies
• Ensure timely and accurate execution of bankruptcy workflows across Chapter 7, 11, and 13 cases
• Manage escalations, contested matters, and complex case scenarios in partnership with Legal
• Design and operationalize bankruptcy-related controls across servicing workflows
• Ensure alignment across foreclosure, collateral, recoverability, and approval processes
• Establish governance to ensure proper documentation, approvals, and decision tracking
• Oversee system alerts and triggers related to bankruptcy activity (e.g., stays, filing updates, plan changes)
• Ensure timely and accurate handling of downstream exceptions
• Identify system or workflow gaps and partner with Technology to improve alerting and automation
• Coordinate closely with Foreclosure to manage overlapping loan activities and ensure compliance with automatic stay requirements
• Partner with Collateral, Recoverability, and Claims teams to ensure accurate treatment of assets and recovery strategies
• Align bankruptcy workflows with loss mitigation and loan resolution strategies
• Partner with Legal on litigation strategy, escalations, and regulatory interpretations
• Ensure compliance with bankruptcy code, federal/state regulations, and investor guidelines
• Support audit readiness and responses to regulatory examinations
• Establish and track KPIs related to bankruptcy timelines, cure rates, loss mitigation outcomes, and exception volume
• Provide reporting and insights on operational performance and risk trends
• Drive continuous improvement initiatives to enhance efficiency and control effectiveness
• Oversee bankruptcy counsel and vendor performance
• Ensure adherence to SLAs, timelines, and quality expectations
• Manage escalations and performance issues with external partners
• Lead and develop bankruptcy operations teams and managers
• Drive accountability for execution, quality, and compliance
• Build team capability in handling complex bankruptcy cases and workflows

To perform this role successfully, candidates must demonstrate the ability to meet each essential duty with a high level of accuracy and professionalism. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 8–12+ years of mortgage servicing experience with strong bankruptcy expertise
• Bachelor’s degree preferred (Business, Finance, or related field)
• Deep understanding of bankruptcy law (Chapters 7, 11, 13) and servicing requirements
• Experience managing system-driven workflows, alert handling, and exception resolution
• Strong cross-functional coordination experience across servicing operations
• Knowledge of investor, regulatory, and compliance requirements
• Experience with servicing systems (e.g., MSP/Black Knight or similar)
• Strong analytical, problem-solving, and leadership skills

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.