Credit & Collections Analyst

Overview

Description

The Collections Analyst is responsible for B2B Collections, ensuring timely collection of outstanding debts on customer accounts, resolving customer billing problems, reducing accounts receivable delinquency, and analyzing and assessing the creditworthiness of customers’ accounts.

• Monitors the aging of customer transactions and determines accounts with accumulating overdue and takes the necessary steps to collect dues immediately.
• Maintains an accurate and up-to-date record of open accounts of clients, identifying the reason for credit hold and justification for credit release.
• Ensures all necessary follow‑ups and coordination with customer and other departments in the company has been done to resolve collection issues.
• Researches account disputes and billing discrepancies.
• Performs account and payment reconciliations.
• Provides customer service by processing adjustments and refund requests.
• Works closely with branches and sales force in communicating account issues.
• Performs other duties as called upon.

• Three or more years of credit collections experience.
• Knowledge in Accounting.
• Strong communication skills.
• Effective time management.
• Team player.
• Strong knowledge of Microsoft Word and Excel.
• Demonstrated skills to multi‑task in a high‑paced environment.
• Ability to make sound and consistent decisions based on all facts.
• Capability to identify and complete critical tasks with a sense of urgency.
• Firm decision maker, but not too hard core; understands we want to keep the customer if at all possible.

• Demonstrates good judgement on escalating issues.
• Capable of multi‑tasking and prioritizing workload.
• Problem‑solving.
• Strong work ethic – integrity, responsible.
• Enthusiasm for change and desire to learn.

• Dental Insurance
• Life Insurance
• Medical Insurance
• Paid Time Off
• Retirement
• Vision Insurance