PGIM Real Estate, Senior Servicing Specialist (Hybrid

Job Classification:

Investment Management - Investment Operations

GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE

As the Global Asset Management business of Prudential, we’re always looking for ways to improve financial services. We’re passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world. We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading global asset managers!

If you’re not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that’s investing in your future by shaping tomorrow today. At PGIM, You Can!

What you will do:

The candidate will be responsible for various servicing processes throughout the life cycle of all loans serviced by PRELS with a focus on Prudential’s General Account and 3rd Party participated loans. The candidate will also be responsible for learning multiple systems and utilizing financial, analytical, and problem-solving skills. This candidate will be expected to work independently as well as work closely in a team environment collaborating with borrowers, asset managers, investor reporting and accounting teams.

What you can expect:

• Work independently and as a team to handle all servicing functions throughout the life of the loan, including new loan boarding, cash processing, billing, disbursement and expense processing, rate cap monitoring cash management, system updates for loan modification, and payoff calculations.
• Manage incoming borrower inquires and requests while providing excellent customer service both verbal and written.
• Prepare and maintain manual interest calculations and create amortization schedules on more complex loan structures.
• Monitor daily and monthly reports including system exception reports, suspense, and delinquency reports to ensure accuracy by researching and working issues and exceptions.
• Proactively work servicing tasks and servicing loan triggers.
• Read and interpret servicing agreements, loan documents and any other governing documents to ensure accurate new loan boarding and monitoring throughout the life of the loan.
• Maintain relationship with other departments (such as Accounting, Asset management, Special servicing, other servicing teams, etc.) and other PGIM offices.
• Review current processes and recommend process improvements as appropriate to enhance productivity, efficiency, and customer service.

What you will bring:

• Bachelor’s Degree preferred
• Commercial Loan Mortgage Servicing experience
• Must have a detailed understanding of commercial mortgage loan documents, and servicing agreements, loan terms, complex loan structures, servicing functions, and process flows.
• Strong working knowledge of Microsoft Excel. Must be able to create spreadsheets, proficient in working with formulas and various calculations.
• Ability to perform in a strong customer-oriented team environment utilizing strong leadership skills, written and verbal communication skills, professionalism and teamwork.

What will set you apart

• Having Commercial Servicing experience
• Ability to work effectively in a team environment and willingness to assist other members.
• Self-starter with a strong sense of urgency
• Demonstrate strong analytical and problem-solving skills.
• Ability to multi-task and work independently in a time sensitive environment.
• Experience utilizing loan servicing system i.e. McCracken/Strategy is preferred.

* We know not everyone will meet 100% of the requirements, however we encourage you to apply if you think your skills are a good fit for this role.

About PGIM Real Estate

With $207.9 billion in gross assets under management and administration ($133.8 billion net),1 PGIM Real Estate provides investors and borrowers access to a range of real estate equity, real estate debt, agriculture, and impact solutions across the risk-return spectrum.

PGIM Real Estate is a business of PGIM, the global asset management business of Prudential…