Collections Specialist - Merchant Services

Now is your chance to join an organization that drives change. We’re a company that’s consistently on top employer lists.

• There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization.
• We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS:
  Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more!
• A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture.

As a Collections Specialist, an individual will attempt to seek terms that are favorable to both the client and First American. The responsibilities of this position include contacting lease customers with outstanding debt or delinquent accounts. Other responsibilities include calling past due and charge‑off accounts; working out payment plans, skip tracing and sending out collection letters. The ideal candidate will have excellent communication skills, motivation, customer service skills, administrative skills and good work habits.

• Collect payment on delinquent leasing and processing accounts.
• Sends reports to credit bureaus when necessary.
• Responds to disputes.
• Locates individuals with un‑met financial responsibilities.
• Reviews bankruptcy cases.
• Sends out collection letters and invoices.

Uses superior customer‑oriented telephone etiquette to get information. Greets callers, establishes rapport, projects a professional tone, handles complaints and records statistics on each call.

• Exhibits meticulous attention to detail. Is committed to producing accurate and high‑quality work.
• Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.
• Updates clients, superiors, and peers based on information needs.
• Can be trusted to handle extremely confidential and sensitive information.
• Capable of facilitating discussion between individuals with different perspectives.
• Has effective organizational skills. Keeps files and work area organized.

• Education and Experience:
  
  HS/GED; 0 years.
• Basic computer knowledge and skills.
• Must be 18 years of age or older.

• Education and Experience:
  
  HS/GED; 0 years.
• Preferred candidate has a minimum of one (1) year collections experience.

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to