AVP, Operations Support

How will this role impact First Command?

The AVP, Operations Support leads critical bank operations functions, including ACH and wire transfer processing, deposit operations, and operational readiness activities. Reporting to the VP, Bank Operations, this leader is responsible for ensuring accurate, timely, and compliant execution of operational processes while maintaining a strong control environment and exceptional service delivery. The role drives operational excellence through risk management, process improvement, team development, and cross-functional partnership to support the bank's strategic objectives.

• Lead and develop high-performing teams responsible for ACH processing, wire processing, and deposit operations activities.
• Identify and drive process improvement by leveraging automation and emerging technologies to enhance operational efficiency, strengthen controls, and reduce risk.
• Foster a culture focused on accuracy, accountability, and operational excellence.
• Ensure compliance with applicable regulations, operating rules, bank policies, and internal controls.
• Oversee ACH, wire, and exception management processes to ensure timely and accurate execution.
• Lead year-end operational close activities, working collaboratively across business departments to ensure accurate, timely, and compliant completion of operational closing requirements.
• Monitor operational performance, key risk indicators, and service levels to support data-driven decision-making and accountability.
• Serve as the escalation point for complex operational issues, payment exceptions, and client-impacting events.
• Represent Operations during audits, examinations, and enterprise initiatives, ensuring timely responses and effective issue resolution.
• Partner with business leaders, vendors, and support functions to enhance operational capabilities and drive organizational readiness.

The employee must possess the ability to effectively supervise and motivate staff to ensure consistent delivery of high-quality standards. Additionally, they must demonstrate professionalism, maturity, and sound judgment in addressing and resolving escalated operational, personnel, or client matters in a timely and appropriate manner

• BA/BS in a related field or equivalent professional experience.

• 10+ years of banking, payments, treasury operations, or financial services experience.
• 5+ years of bank leadership experience, preferably in payment or deposit operations functions.

• Accredited ACH Professional (AAP) certification strongly preferred
• Relevant payments, operations, risk management, or compliance certifications preferred.

• Strong knowledge of ACH, wire transfer, and deposit operations processes.
• Working knowledge of NACHA Rules, Federal Reserve operating requirements, and applicable banking regulations.
• Demonstrated ability to lead operational teams, manage risk, and drive process improvement initiatives.
• Strong analytical, problem-solving, organizational, and communication skills.
• Experience managing audits, regulatory examinations, and operational controls.
• Proficiency with banking operations platforms and Microsoft Office applications.

First Command does not discriminate in the recruiting of Financial Advisors onthe basis of race, color, religion, national origin, sex, marital status,disability, age or veteran status. No information solicited by First Command from you is intended to be used in a discriminatory manner. All information provided by you will be reviewed carefully, but the receipt of an Advisor application or other information does not imply that you will be offered the opportunity to enter into a Financial Advisor/Agent Agreement with First Command.