Payment Operations and Fraud Manager

Payment Operations and Fraud Manager

Cephas Consultancy Services Private Limited Fort Worth, Texas, United States

Your Mission:

Payments Operations & Issue Management

Reporting into the Head of Digital Payments (HODP), you will be a detail-oriented Manager working with our Data Analyst, Engineering and Customer Experience Teams, Global Partners, Global Shared Business Services and Acquiring Banks to deliver compliant ‘best in class’ payments solutions. You will lead global fraud prevention efforts, manage key acquiring relationships, and support incident investigations, root cause analysis, and reporting to stakeholders and regulators.

Working within a small specialist global payments team, you’ll focus on strengthening payments operations and fraud prevention primarily in the Americas.

• Act as the primary contact for payment-related queries, coordinating investigation and resolution across internal teams, PSPs, and acquirers Globally. Primary focus will be Americas.
• Manage and prioritise payment queries from regional teams, ensuring timely resolution and clear communication.
• Manage payments contracts and support cost negotiations where necessary.
• Lead incident management, including root cause analysis, reporting, and preventative actions.
• Lead the charge against fraud performing investigations & root cause analysis, including reporting and preventative actions. Work with the Data Analyst to provide clear statistics on fraud volumes & impact to the wider business.
• Identify recurring operational issues and drive long-term fixes and process improvements for example the addition of 3DS in Americas.
• Work with the Digital Product Owners for Checkout experience team to drive out revenue retention related optimisations.
• Lead global fraud operations, working closely with fraud analysts, providers, and regional teams. Priority will focus on non-authenticated fraud globally.
• Own card fraud investigations & management of card fraud related issues globally.
• Focus on revenue retention across all markets.
• Ensure effective monitoring, escalation, and response during high-risk fraud events.
• Drive initiatives to reduce fraud losses while maximising genuine customer acceptance rates.
• Oversee chargeback operations globally, including disputes, trends, and performance management across regions (Primary focus on Americas).
• Balance fraud prevention with customer experience and revenue retention, ensuring minimal false declines.
• Refine and optimise the fraud tools to drive better conversion.

• Assist the Payments Team to monitor and improve key payment performance metrics (authorisation rates, authentication success, declines, errors, chargebacks).
• Work with the Payments Data Analyst to design and refine payments dashboards to clearly show progress in these key areas.
• Partner with data and product teams to identify optimisation opportunities that improve conversion and reduce revenue leakage.
• Drive initiatives to improve checkout success rates and customer payment experience globally.
• Collaborate with PSPs and acquirers to optimise routing, configurations, and performance.
• Ensure focus on revenue protection, reducing failed payments and recovering lost transactions.

• Build strong relationships with regional teams across Americas, EMEA & APAC acting as a key operational contact for payments queries.
• Lead regular operational reviews with internal stakeholders and external partners.
• Provide clear communication and updates on incidents, risks, and performance.
• Collaborate cross-functionally with Engineering, Product, Customer…