Client Services Mexico Representative

Description

About Us:

Who is Mercedes-Benz Financial Services?
Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.

Why work at Mercedes-Benz Financial Services?
Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

• Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
• Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
• Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
• We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
• Is your family growing? Enjoy generous paid Family Leave Programs
  - Six Weeks for New Parents;
  Adoption Expense Reimbursement Programs - up to $6k per child
• Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework
• $8k for graduate

Job Overview:

The Client Services Mexico Representative will deliver superior service to Mexico customers and dealers, while building customer relationships in support of CSI/DSI. They will act as a dedicated account manager for all Mexico customers, handling contracts cradle to grave. They will act as a single point of contact for inquiries and requests from customers, dealers, field employees, and other internal partners as they relate to servicing the Mexico portfolio.

Responsible for the timely follow up on delegated items and minimizing legal & financial risk through procedural compliance and processing excellence. This position encompasses a wide array of aspects from Client Services at a high level of complexity.

Responsibilities:

• Prepare legal documents for account modifications (extensions/deferrals, due date changes, principal payment/term reductions, etc.). Upon return of executed documents, audit for completeness and then take necessary actions to execute the modification in ALFA or send to appropriate department/team. (15%)
• Respond timely to inquiries received via mail, email, cases, and phone. Provide account information and perform account updates as requested, including: payoffs, principal payment/term reductions, Autopay set up/cancellation, amortizations, title copies, contract copies, garage/billing address updates, and payment research. (45%)
• Complete requests where possible in relation to account questions, title release, and document/payoff provision. Ensure completion…