Collateral Recovery Specialist

## Collateral Recovery Performance Specialist Apply:
15001 Trinity Blvd Fort Worth, TX 76155:
Full time:
Posted Today:
R16383
** What’s Under the Hood
** Drive Time Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for Drive Time and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
** That’s Nice, But What’s the Job?
**** Responsibilities of the Job (Or Better Known as, Your Next Destination)
** This position works closely with recovery vendors to provide performance feedback and compliance with contracted expectations. Additionally, as a liaison you will assist vendors and skip recovery with questions, fee approvals, and serves as a liaison between vendor support and agencies to resolve complaint issues.
* Serve as main point of contact and assist with inquiries from our network of repossession vendors while ensuring confidentiality of the company’s operations, portfolio, customer information, and technology
* Provide guidance to recovery vendors regarding contracted SLAs, agency performance trends and communicate clarification on gray area scenarios
* Review, approve, negotiate, or decline fees associated with repossession efforts within defined SLAs, and when necessary, escalate fees to management with business justification for approval
* Conduct account level audits and facilitate monthly conversations with repossession vendors regarding their overall performance, invoicing concerns, complaints, and any compliance opportunities, etc.
* Prepare reporting and facilitate monthly conversations with repossession vendors regarding their overall performance, invoicing concerns, complaints, and any compliance opportunities, etc.
* Prepare monthly business review for presentation with vendors and internal stakeholders that provide a thorough assessment of the vendors performance in addition to recommendations
* Facilitate onboarding process of new vendors, as well as create and execute policies and procedures
* Resolve performance related issues/escalations associated with performance, invoicing, transportation, complaints, compliance, etc.
* Partner with additional internal and external partners to offer support and ensure the recovery process is running efficiently
* Other duties as assigned
** Knowledge,

Skills and Abilities

(The Good Stuff)
*** Clear, concise and professional written and oral communications and interpersonal skills
* Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
* Strong negotiation and conflict management skills
* Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives
* Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers
* Ability to drive departmental compliance with FDCPA requirements
* Knowledge of collection policies/procedures and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law
* Navigate through multiple software programs and windows
* Self-motivated with strong decision-making capabilities; ability to self-start
* Ability to work in an accurate, detail-oriented and highly productive manner
** Requirements (a.k.a. What You Need to Get the Job Done)
*** High School Diploma, GED, or equivalent certification
* Experience with Microsoft Office such as Excel, Outlook and Word
* 3+ years of experience in collections and/or loss mitigation; vendor management experience…