Collateral Recovery Specialist

What’s Under the Hood Drive Time  Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for Drive Time and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)
This position works closely with recovery vendors to provide performance feedback and compliance with contracted expectations. Additionally, as a liaison you will assist vendors and skip recovery with questions, fee approvals, and serves as a liaison between vendor support and agencies to resolve complaint issues.

Serve as main point of contact and assist with inquiries from our network of repossession vendors while ensuring confidentiality of the company’s operations, portfolio, customer information, and technology

Provide guidance to recovery vendors regarding contracted SLAs, agency performance trends and communicate clarification on gray area scenarios

Review, approve, negotiate, or decline fees associated with repossession efforts within defined SLAs, and when necessary, escalate fees to management with business justification for approval

Conduct account level audits and facilitate monthly conversations with repossession vendors regarding their overall performance, invoicing concerns, complaints, and any compliance opportunities, etc.

Prepare reporting and facilitate monthly conversations with repossession vendors regarding their overall performance, invoicing concerns, complaints, and any compliance opportunities, etc.

Prepare monthly business review for presentation with vendors and internal stakeholders that provide a thorough assessment of the vendors performance in addition to recommendations

Facilitate onboarding process of new vendors, as well as create and execute policies and procedures

Resolve performance related issues/escalations associated with performance, invoicing, transportation, complaints, compliance, etc.

Partner with additional internal and external partners to offer support and ensure the recovery process is running efficiently

Other duties as assigned

Knowledge,

Skills and Abilities

(The Good Stuff)
Clear, concise and professional written and oral communications and interpersonal skills

Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment

Strong negotiation and conflict management skills

Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives

Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers

Ability to drive departmental compliance with FDCPA requirements

Knowledge of collection policies/procedures and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law Navigate through multiple software programs and windows

Self-motivated with strong decision-making capabilities; ability to self-start

Ability to work in an accurate, detail-oriented and highly productive manner

Requirements (a.k.a. What You Need to Get the Job Done)
High School Diploma, GED, or equivalent certification

Experience with Microsoft Office such as Excel, Outlook and Word3+ years of experience in collections and/or loss mitigation; vendor management experience preferred

Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

Physical Demands The Physical demands described within are representative of…