Administrator, AACU Consumer Loan Servicing

Administrator, AACU Consumer Loan Servicing View Profile

Need Accommodation Assistance?

Administrator, AACU Consumer Loan Servicing Posting

Start Date:

9/23/26

Location
:

AAFCU Headquarters (DFW-AACU)
Cities
:

Fort Worth - TX
Requisition :88358

Job Description

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

This job is within the American Airlines Credit Union. The role is responsible for servicing of loans for Credit Union members, including but not limited to adjustments, complex research and issue resolution, GL transactions/management, and record corrections. This role also supports the Consumer Loan Servicing Manager and team members by providing a positive experience with a focus on process efficiencies which reduce efforts needed for servicing loans and records.

• Process loan adjustments and corrections
• Research and resolve complex issues for consumer loans
• Process Collateral Protection Insurance maintenance, exceptions and adjustments
• Research and maintains general ledger transactions
• Maintain, update and test the core system as it relates to loan processes
• Maintain and update
  
  Servicing department policies and procedures
• Support frontline staff with loan procedural issues
• Provide backup support for the Consumer Loan Servicing Manager
• Handle escalated calls
• Answer Department ACD calls
• Assist with training of all Servicing duties
• Process credit disability and life insurance claims
• Process GAP Claims
• Provide follow up documentation or information requested for insurance claims
• Process modifications and corrections for consumer loans
• Facilitate credit insurance premium processing, including reviews of exception reports
• Perform Credit Bureau file maintenance
• Research and resolve member credit bureau disputes and ensure responses comply with regulatory requirements
• Assists with other miscellaneous Consumer Loan Servicing department duties
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications
- Education & Prior Job Experience

• High school diploma or GED

Preferred Qualifications
- Education & Prior Job Experience

• Bachelor’s degree in Business or Finance
• Previous banking or Credit Union experience
• Previous loan servicing or processing experience
• Experience and knowledge of systems:
  Symitar, Synapsis and Excel-Intermediate/Advanced skillset

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to demonstrate excellent oral and written communications skills, including the ability to effectively communicate with all levels of management and staff, and work closely with multiple departments
• Ability to proactively identify opportunities for improvement and effectively implement change when needed
• Ability to perform mathematical calculations and to research, analyze, and report data with little guidance
• Ability to perform in a fast paced environment and proficient in handling multiple projects/tasks
• Ability to work independently and handle multiple tasks…