Infusion Intake Specialist

Home Infusion Intake Specialist

Bring your passion to Texas Health so we are Better + Together

Work location:

Texas Health Medical Support 1100 Bridgewood Street TX 76112

Work hours:

Full time (40hours) Day shift

• High School Diploma or Equivalent Required And
• Associate’s Degree Business / Communication Preferred

• 2 Years Insurance verification, benefits, and eligibility investigations required and
• 1 Year Experience in specialty, home infusion or hospital pharmacy preferred

Referrals may be received through the Outpatient Referral pathway in EPIC or via fax from a non-THR provider.

Referrals will be triaged and routed to the correct work queue in EPIC for further work-up.

If a referral needs to be reviewed by a clinician, the intake personnel will make that determination and route the referral to the appropriate person.

Intake staff will verify patient benefits by accessing payor portal.

Status of deductibles and any co-pays will be ascertained and added to the financial worksheet.

Any prior authorization will be completed at this step.

Medication orders will be adjudicated based on the NDC number of the product. NDCs are reimbursed at different rates. The final determination of which NDC to use will be based on the adjudication results and in conjunction with a pharmacist.

Insured patients will go through a full benefits investigation with the goal being to produce a financial statement for the patient that outlines their total financial responsibility.

Uninsured patients will have a financial review with an FPI number being generated from this review.

Patients that qualify for charity will be tracked and the discharging facility will be billed separately.

Patients that do not qualify for charity will be marked as Self-Pay and a financial agreement will be provided to the patient and must be signed prior to accepting them for service.

Based on patient location, therapy type, and insurance benefits, home health agencies will be contacted, and home health visits will be set up for the durations of the patients therapy.

Referrals will move into various work queues as tasks are completed. These work queues must be monitored and the required tasks completed in a timely manner in order to move the referral forward through the process.

Once all intake tasks have been completed the referral will be moved to the pharmacist work queue.

Patient and Customer Service Support

Address questions and concerns from patients, caregivers, and referral sources in a timely, empathetic, and professional manner.

Escalate unresolved or complex patient issues which include complaints related to insurance coverage, financial responsibility, or clinical matters and route these patient issues to the appropriate leader or team.

Serve as a liaison to promote transparency, reduce stress for the patient, and enhance trust throughout the intake process.

Document in the patient’s clinical record progress notes, all requests and conversations for the purposes of seamless coordination of care.

Documentation and Systems Use

Accurately document referral information, insurance benefits, authorization status, and patient communication notes in EPIC and all applicable systems. Maintain clear, timely, and compliant documentation to support care coordination and revenue cycle processes.

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

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