Practice Administrator - Fort Worth, TX

Integrative Emergency Services, LLC (“IES”) is seeking a Practice Administrator
. This role provides operational support to Medical Directors and Emergency Room Physicians and APPs associated with our hospital partner(s). This role acts as the primary liaison and coordinator between IES Operations, the Provider Group, and Hospital administration. Current need is to primarily provide on-site support at JPS Hospital in Fort Worth, TX; however, support remotely or travel to assist other sites may be required based on organizational needs.

IES is dedicated to cultivating best practices in emergency care, providing comprehensive acute care services, creating value, and supporting patients, employees, clients, providers, and physicians in pursuit of the highest quality health care.

Include the following. Others may be assigned.

• Provide administrative support to the Emergency and/or other assigned departments to include the Medical Directors, Clinicians, and support staff.
• Establish and maintain strong relations with Medical Directors, Hospital Administration, Managers, Clinicians, Nursing, PA and other IES personnel.
• Assist leadership team with support on operational needs. Communicate day-to-day operational issues with clinical leaders timely.
• Facilitate connections with appropriate personnel for further assistance when required.
• Ensure timely completion and maintenance of fair and adequate Clinician schedules including, but not limited to, importing into databases, and releasing to Clinicians. Ensure all shifts are covered and resolve call outs in a timely manner.
• Schedule and coordinate meetings, agendas, minutes, and calendars. Answer and screen Clinician calls. Participate in and organize education, social, and quality events as requested.
• Maintain proper documentation including, but not limited to, assisting with writing Standard Operating Procedures (SOPs) and implementing and maintaining appropriate employee records at the site level.
• Maintain clinical and/or operations dashboards as requested.
• Run and/or create reports as assigned which could include tracking and trending data. Monitor and report metrics as assigned.
• Assist with development and execution of operational strategies and planning activities. Provide input and adhere to all processes.
• Partner with IES departments including, but not limited to, Payroll, HR, Credentialing & Enrollment, and Recruiting on processes and/or requests. Provide process inputs to other departments timely.
• Ensure new hires are oriented, trained, and new hire checklist is completed. Coordinate training/educational courses to include shadow/orientation shifts.

Knowledge, Skills, Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effective oral, written, and interpersonal communication skills
• Strong organizational skills
• Customer service orientation
• Demonstrated skills in the successful completion of multiple, simultaneous, and rapidly emergent tasks
• Ability to establish and maintain positive working relationships with management, business units, vendors, suppliers, and customers
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Proficiency with MS Office applications
• Detail oriented
• Ability to use discretion appropriately and maintain confidentiality
• Ability to read, write and speak English proficiently

Education / Experience: Include minimum education, technical training, and/or experience preferred to perform the job.

Required:

• High school diploma or GED
• Minimum 2 years’ medical office management or related experience

Preferred:

• Bachelor’s degree
• 6 months’ scheduling experience
• Expertise with Microsoft Office Suite and other desktop systems

The physical demands described here are representative of those that must be met by an employee to…