Manager Patient Access - Emergency Department

Manager Patient Access – Emergency Department

Are you looking for a rewarding career with family-friendly hours and top-notch benefits? We’re looking for qualified candidates like you to join our Texas Health family.

• Work location:
  
  Texas Health Fort Worth
• Core work hours:
  Monday – Friday; 8:00 a.m. – 5:00 p.m.

Texas Health Fort Worth is an 851-bed, Magnet-designated, full-service hospital that has served the Fort Worth community since 1930.

We offer advanced care in cardiovascular services, high-risk obstetrics, gynecology, neurosciences, sports medicine, and emergency medicine. Our hospital also features certified programs in Advanced Hip and Knee Replacement, Brain Tumor Treatment, Advanced Spine Care, and Advanced Palliative Care. We are also home to a kidney transplant program that underscores our high-acuity capabilities, and we support Graduate Medical Education (GME) to help train the next generation of physicians.

Texas Health Fort Worth is Joint Commission-certified as a Comprehensive Cardiac Center, a Comprehensive Stroke Center, and a Level I Trauma Center. We are also a designated Magnet hospital and recognized as the Best Place to Have a Baby in Tarrant County. Texas Health Fort Worth continues to be a top choice in North Texas for emergency services, women’s health, cardiac care, and more.

• Recruits, hires, and trains Patient Access staff to ensure alignment with organizational goals.
• Conducts regular performance evaluations and provides developmental opportunities for employees.
• Mentors and develops staff through goal-setting, coaching, and succession planning.
• Addresses performance and behavioral issues with actionable feedback.

• Oversees departmental workflows to ensure efficient operations and resource utilization. Monitors, meets and achieves performance measurements in accordance with entity KPIs and PAS dashboards.
• Manages daily schedules, ensuring adequate staffing coverage to meet volume demands and balance productivity impact.
• Conducts quality audits to maintain compliance with registration, scheduling, billing, and insurance verification standards.
• Serves as a point of escalation and resolution of complex operational or customer service issues.

• Fosters a positive patient journey by modeling customer service excellence and ensuring staff adherence to service standards.
• Responds to patient and family inquiries or complaints promptly, ensuring timely resolutions.
• Collaborates with clinical and administrative teams to enhance service quality and patient satisfaction.

• Ensures adherence to regulatory guidelines, including HIPAA, payer requirements, and hospital policies.
• Monitors financial performance, including up‑front collections and adherence to financial assistance protocols.
• Supports budget preparation and expense control, including overtime management and cost‑efficiency measures.

• Develops and maintains expertise in Patient Access applications and technologies, ensuring effective use by staff.
• Analyzes performance data to identify and address trends or workflow opportunities.
• Implements and promotes process standardization, automation, and best practices to improve efficiency.
• Acts as a change agent, implementing improvement for service and RC performance with focus on achievement and high reliability outcomes.

• Acts as a liaison between Patient Access and other departments, ensuring alignment with organizational goals.
• Represents the department and entity in system-wide initiatives, committees, and work groups.
• Maintains proactive communication with leadership, staff, and internal/external stakeholders.

Associate's Degree in Business Management or equivalent experience (3 Years Required)

3 Years in Healthcare insurance, patient access or billing (must include supervisory or office management experience) (Required)

Patient Access Experience - Strongly Preferred.

Emergency Department Experience - Strongly Preferred.

CHAA - Certified…