Care Coordinator

Timely Care is a clinically accountable virtual care provider built specifically for education. Trusted by nearly 500 campuses across the U.S., Timely Care combines URAC-accredited clinical standards with a measurement-based approach and a partnership-first model to help institutions champion well-being with clarity, accountability, and real-world impact. Through a seamless, easy-to-access platform, Timely Care offers a comprehensive range of services, including a crisis line, mental health counseling, on-demand emotional support, medical care, psychiatric care, health coaching, success coaching, basic needs assistance, faculty and staff guidance, peer support, and self-guided wellness tools.

Timely Care drives clinically validated improvements in depression and anxiety, supporting healthier learning environments.

Under the supervision and direction of the Director of Care Experience, the Care Coordinator provides industry-leading quality care coordination services directly to Timely Care members by obtaining member’s preferences for their care, identifying resources to meet the member’s needs, and supporting the facilitation of referral requests.

This position involves using technology that complies with both HIPAA and FERPA standards to communicate with our members, providers, and campuses regarding important care coordination activities and will collaborate across all service lines providing seamless continuity of care.

The successful candidate will research, coordinate, and link students with appropriate school, community, or insurance plan resources by providing direct support and services to members. The Care Coordinator role is a key contributor to the overall success of the Care Experience team.

• Flexibility of working evenings and weekends

• The selected candidate will be responsible for providing white‑glove, compassionate, and high‑quality care coordination services to members for all Timely Care service lines (i.e. Counseling, Psychiatry, Medical, Health Coaching, Student Success, K‑12, and Basic Needs) by removing barriers and providing end‑to‑end resolution to members’ presenting referral needs and will support in connecting members with services outside of Timely Care as indicated.
• Work as a vital member of an integrated multidisciplinary team responsible for meeting students’ healthcare, academic, and basic needs.
• Coordinates with internal and external partners ensuring member and provider requests and questions are handled appropriately and in a timely manner.
• Provide direct coaching, support, and connection to campus resources to members via Timely Care applications/platform.
• Maintain positive relationships with internal and external partners.
• Provide education along with effective and impactful information and solutions to members’ presenting needs, including anticipating needs and acting proactively.
• Responsible for communicating directly with members (video, audio, text, email, etc.) who have recently utilized Timely Care services to provide additional support that may be needed following their visit.
• Collaborates with key point people on college campuses of students/employees who have been referred for further evaluation.
• Assists and collaborates with internal and external partners with accommodation letters, records requests, and provider deactivations.
• Actively monitors all flagged comments through the online Peer Community. Follow‑up, escalates, and collaborates with the Crisis Response Team when imminent crisis comments present so that immediate care can be provided.
• Maintain all records confidentially and securely.
• Develops knowledge of community resources and coordinates care between Timely Care services and external resources.
• Assist members with basic needs requests by conducting thorough research to identify appropriate campus and community resources. Provide high‑touch case management support across the full continuum of care to ensure timely access, follow‑through, and resolution.
• Proactively identify members who require a higher level of care or present with complex needs and escalates cases to Case Management to ensure timely intervention,…