NPC Scheduling Supervisor

Overview

The US Oncology Network is looking for a NPC Scheduler Supervisor to join our team at Texas Oncology
. This full-time position will support our Ft Worth, Tx clinic.

The
US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America.
The
US Oncology Network is supported by Mc Kesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve “More breakthroughs.

More victories.” ® in their fight against cancer. Today,
Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

Under general direction, the Scheduling Supervisor is responsible for leading the daily operations, performance, and workflow of the New Patient Coordinator (NPC) team. The Scheduling Supervisor provides guidance, coaching, training, and operational support to ensure timely referral processing, patient scheduling, medical records retrieval, and exceptional customer service.

This position partners closely with providers, site leadership, clinical teams, and operational leadership to support patient access initiatives, optimize scheduling workflows, and ensure adherence to organizational standards, established processes, and compliance requirements. The Scheduling Supervisor is responsible for monitoring productivity, quality, service, and access metrics; identifying workflow improvement opportunities; supporting employee development; and ensuring consistent execution of referral and scheduling processes.

The role supports the US Oncology Compliance Program, including the Code of Conduct, Code of Ethics, Business Standards, and organizational Shared Values.

The essential duties and responsibilities (including but not limited to):

• Must be willing and able to travel throughout the assigned region as business needs require, including Arlington, Azle, Bedford, Cleburne, Corsicana, Dallas, Fort Worth, Granbury, Grapevine, Irving, Keller, Mansfield, Midlothian, and Weatherford.
• Must be willing and able to work a flexible schedule, including occasional hours outside of normal business hours, as needed to support operational needs, employee development activities, training, meetings, workflow implementations, patient access initiatives, and other business requirements.
• Provides direct supervision, coaching, development, and support to New Patient Coordinators.
• Conducts regular one-on-one meetings, performance discussions, workflow reviews, and quality audits.
• Assists with recruitment, interviewing, onboarding, training, and retention activities.
• Monitors employee productivity, quality, communication, attendance, and workflow adherence.
• Identifies performance gaps and provides coaching, feedback, and development opportunities to support improvement.
• Participates in performance evaluations, goal setting,…