Referral Coordinator

Join our mission of delivering high quality healthcare!

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• Base Pay $18.00 - $20.00 / Hour
• Relocation Expense Covered No
• Employee Type FT Non-Exempt
• Required Degree High school
• Travel 10%
• Manage Others No

• Phone

• Provide referral details and appointment arrangements for patients needing specialists or external medical visits. Verify patient insurance information is accepted by partnering institutions.
• Follow-up with patients to ensure that patient visits with specialists are complete and referral notes, imaging notes, and reports are obtained from external providers and scanned into the chart.
• Complete requests for follow-up, referrals, and manage tasks in Next Gen by the end of your work week.
• Stay up to date with external referral sources and provide appropriate referral options for patients based on services needed and ability to pay.
• Initiate and complete pre-authorization for medications and Durable Medical Equipment as needed.
• Service and respond to customer and patient questions, issues and/or concerns within 48-72 hours of initiation.
• Securely and accurately document all patient information using the Electronic Health Record.
• Actively participate in agency performance improvement initiatives such as chronic care management for UDS measures and PCMH standards.
• Ensure timely submission of paperwork and reports.
• Communicate with other clinics, specialists, physicians, and management.
• Perform other duties as assigned to support NTACHC's Mission, Vision and Values.
• Performs accurate charting in medical record in accordance with NTACHC policies and HIPAA compliance/confidentiality rules and regulations.
• Keep up to date and comply with all emails, intranet updates, policies/procedural updates and retraining as required.
• Understand all emergency protocols and respond accordingly.
• Other duties as assigned.

• Ability to recognize and respect cultural diversity of patients.
• Serve as the communication liaison between patient and physician. Capable of documenting patient communication and clinical treatment accurately and appropriately.
• Recognize and respond effectively to verbal, nonverbal, and written communication.
• Ability to follow established policies and procedures dealing with health care.
• Comply with established risk management and safety procedures.
• Able to establish and maintain effective working relationships with the public and health care team.
• Must respect the confidential nature of medical information and comply with HIPAA laws
• Working knowledge of standard concepts, practices, and procedures.
• Able to work efficiently and cope with emergency situations.
• Capable of using experience and judgment to plan and accomplish goals.
• Good computer skills and a working knowledge of Microsoft Office.
• Able to read and interpret documents such as charts, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Behave in a professional manner and maintain a professional appearance.
• Must be a team player and always keep patients as the number one priority.
• Emotional and physical health sufficient to meet the demands of the position.
• Ability to stand/sit for long periods of time.
• Strength sufficient to lift some patients, move heavy equipment on wheels (up to approximately 250 lbs.), and to move patients in wheelchairs and stretchers.
• Consent to scheduled and random drug screen testing as required by NTACHC.

M
ini m u m Qualifications

• High school diploma or GED required.
• Current Basic Life Support certification for healthcare providers from one of the following organizations is highly recommended.
  • American Heart Association
  • American Red Cross
• Medical Assistant Certificate from one of the following organizations highly recommended.
  • CMA
    - American Association of Medical Assistants (AAMA)
  • RMA
    - American Medical Technologists (AMT)
  • CCMA
    - National Health Career Association (NHA)
  • NRCMA through National Association of Health Professionals (NAHP)
  • NCMA
    - National Center for Competency Testing (NCCT)
• Prior professional experience as a Medical Assistant is a definite plus.
• Bilingual (English/Spanish) highly preferred
• Maintain valid driver's license…