Therapy Clinical Education & Excellence Manager

Therapy Clinical Education & Excellence Manager

Remote

Ascend Healthcare is committed to providing fully integrated, quality psychiatric and behavioral health services in a compassionate, convenient, and affordable manner. We work with external partners to provide services to patients across the country through integrated psychiatric medication management, substance use disorder treatment, counseling services, peer support and care coordination for seamless patient care. We believe in a “no wrong door” treatment model which finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere.

This approach reflects our values of improved patient and clinician experience, better outcomes, and lower costs.

The Ascend Story

Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence. We partner directly with health centers to build fully integrated, sustainable behavioral health programs—bringing deep clinical expertise, operational support, and long-term stability.

Our work environment fosters:

• Collaboration and teamwork
• Work-from-home opportunities
• Career Growth and Professional Development Training

Why Ascend?

You’ll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact—and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere.

Position Overview

The Therapy Clinical Education & Excellence Manager leads service-line education, onboarding, clinician support, quality, competency, and program expansion across assigned programs. This role supports the Director of Clinical Education and Excellence by strengthening clinician performance and system quality of care through education, standards implementation, clinical review, coaching, and adoption support. The Manager uses objective and subjective trend data to identify gaps, prioritize interventions, guide service-line expansion, and summarize risks, outcomes, and recommendations for Director review.

The position is structured as 50% clinical and 50% administrative time.

Key Areas of Ownership

• Lead service-line onboarding, clinical education, probationary support, and professional development.
• Develop education, tools, templates, and resources aligned with standards, workflows, and quality priorities.
• Identify education and support needs using feedback, support requests, case review findings, and performance trends.

Clinical Quality, Competency & Performance Support

• Support development and implementation of standards of care, clinical practice guidelines, workflows, documentation expectations, and patient-safety standards.
• Coordinate peer review, chart review, case review, and competency validation with operational and clinical partners.
• Assess competence and support corrective education, coaching, or performance improvement when standards are not met.

Clinical Initiatives & Program Expansion

• Lead service-line initiatives, pilots, practice improvements, and program expansion efforts.
• Translate clinical, workflow, policy, documentation, and quality changes into education and adoption support.
• Partner with Clinical Operations, Clinical Education and Excellence Department (CEED), and service-line leaders to support communication and sustainable execution.

Data-Informed Continuous Improvement

• Monitor objective and subjective trends across onboarding, reviews, competency, documentation, operational performance, feedback, and patient-care data.
• Use trend data to identify…