Revenue Cycle Collector

We are Local Infusion.

Local Infusion is the fastest growing infusion provider in the United States, with a mission to transform the specialty infusion industry, because patients deserve better. By providing both exceptional, patient-centered care and the proprietary, AI-driven technology powering it, Local Infusion accelerates access, simplifies workflows, and improves outcomes for everyone in the infusion journey — from patients and clinicians to health plans, health systems, employers, and pharma.

Clinicians can spend less time on paperwork and more time with patients, bringing comfort, connection, and community back to healthcare. With Local Infusion, every patient and every care team is fully supported, every step of the way.

We’re looking for a seasoned healthcare collector with the experience and judgment to effectively manage complex, aged, and high-dollar insurance receivables. The ideal candidate can independently manage a high-volume portfolio, identify the root cause of non-payment, determine the appropriate recovery pathway, and elevate accounts appropriately using established payer and industry-standard processes. We’re looking for someone who takes end-to-end ownership of assigned revenue, understands how to navigate payer barriers, and consistently moves accounts toward payment or final resolution.

• Manage assigned insurance AR with a primary focus on aged, high-dollar, and priority revenue

• Meet established productivity expectations while maintaining a high standard of quality and accuracy

• Perform meaningful collection activity designed to advance claims toward payment or final resolution

• Research unpaid, denied, and underpaid claims to identify the underlying root cause

• Resolve denials, rejections, underpayments, authorization-related issues, eligibility issues, and other payer barriers

• Determine the appropriate resolution pathway, including corrected claims, reconsiderations, first- and second-level appeals, payer escalations, and internal escalations

• Follow payer-specific requirements for timely filing, reconsiderations, appeals, and dispute resolution

• Communicate with payers to obtain claim status, processing details, call reference numbers, and clearly defined next steps

• Maintain concise, complete, and actionable account documentation

• Establish appropriate follow-up dates and actively manage claims throughout the collection lifecycle

• Identify recurring payer trends and systemic issues and elevate them for broader resolution

• Partner cross-functionally with Billing, Authorization, Intake, Cash Posting, Patient Collections, and RCM leadership to resolve revenue barriers

• Prioritize inventory based on financial exposure, aging, timely filing risk, and recovery opportunity

• Maintain ownership of assigned inventory through payment or final disposition

The successful collector demonstrates consistent ownership of assigned accounts and applies sound judgment to move claims toward timely resolution. This includes:

• Conducting thorough claim research to identify the root cause of non-payment or underpayment

• Selecting the appropriate resolution pathway based on payer requirements, claim status, and established escalation protocols

• Maintaining complete, concise, and actionable documentation of findings, actions taken, payer responses, and next steps

• Establishing appropriate follow-up timelines and maintaining consistent ownership through payment or final disposition

• Recognizing when standard collection activity is no longer effective and initiating the appropriate reconsideration, appeal, payer escalation, or internal escalation

• Identifying recurring payer or process trends and escalating systemic issues for broader resolution

• Balancing…