EAP Clinical Counselor

Who we are:

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.

Location: US

Onsite/Hybrid/Remote: Remote

Salary: $50,000 for day shifts, $58,300 for night shifts, plus competitive benefits offering

Years of experience: Minimum of 2 years of direct counseling experience

Shifts: We have a range of day and evening shifts available.

Note:These positions are full-time (40 hours per week).

Full licensure is not a requirement for this role. We are committed to supporting your professional development through clinical supervision and dedicated grants to assist you in obtaining full licensure.

Our EAP Counselors engage with participants over the phone, video, chat & email all while demonstrating what we call:
The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for.

It’s difficult to describe an average day for our counselors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward. These short videos provide a good insight into what it’s like to be a counsellor here at Workplace Options:
Being a Counselor at WPO and Member Experience - The Power of a Good Conversation.

If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.

• Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
• Assess clients thoroughly to ensure appropriateness for short-term counselling.
• Assess and manage high risk calls and working closely with individuals at risk.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Maintain clear clinical and task-oriented documentation in case management system.
• Deliver comprehensive administrative support, acting as a key point of contact to assist clients and providers with service-related enquiries and issue resolution.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

To excel in this role, you will need the following qualifications and skills:

• Social worker, Counselor or Psychologist with accompanying Master’s degree
• Minimum 2 years direct client-contact providing counseling or mental health services
• Experience providing assessments and/or using clinical assessment tools.
• Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness,
• Integrative, Systemic counselling.
• Training in crisis intervention and supporting high risk clients beneficial.
• Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work…