Rooms Controller

Fort Worth Hotel

As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort Worth’s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance of the city’s cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 Trip Advisor Certificate of Excellence Award and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent.

The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one‑of‑a‑kind convention center property. Here we provide empowerment through our Power of One culture and work to strengthen and grow the careers of our dedicated associates.

The main purpose of the Rooms Controller is to coordinate and organize the hotel’s guest room inventory. The Rooms Controller will act as a liaison between the Housekeeping, Front Office, and Reservations departments regarding the status and distribution of all guest rooms.

• To be thoroughly knowledgeable of all room types.
• To have a thorough understanding of hotel occupancy trends.
• To be familiar with the Housekeeping, Front Office, and Reservations departments’ policies and procedures.
• To have extensive knowledge of all technical equipment related to these departments.
• To be familiar with all hotel facilities and the inter‑relationship between the different departments.
• To handle guest scenarios and general organization set‑up.
• Must have full knowledge of the status of every guest room in the hotel.
• Must be able to convey information and ideas clearly.
• Must be able to utilize computer software to input property specific data, analyze trends, and organize room inventory according to daily occupancy.
• Must be able to block reservations, coordinate group blocks with the sales department, and troubleshoot potential problems.
• Must handle problems in the workplace, including anticipating, preventing, identifying, and solving as necessary.
• Must evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high‑pressure situations and maintain composure under pressure.
• Must assimilate complex information from disparate sources and adjust as needed.
• Must maintain, organize, and analyze guest surveys and financial data.
• Approach all encounters with guests and employees in a friendly, service‑oriented manner.
• Maintain regular attendance in compliance with Omni standards as required by scheduling.
• Maintain high standards of personal appearance and grooming, wearing the proper uniform and nametag.
• Comply at all times with Omni Standards and regulations to ensure safe and efficient hotel operations.
• Review PMS inventory and house count for availability and rates.
• Maintain and market special guest programs.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available here. OFCCP’s Pay Transparency Nondiscrimination policy statement is also available here. If you are interested in applying with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applica