Sinclair - Front Desk Supervisor

The Sinclair, 512 Main Street, Fort Worth, Texas, United States of America

Posted Friday, February 20, 2026 at 6:00 AM

Why Work at The Sinclair?

At The Sinclair, Autograph Collection , we redefine luxury and technology in downtown Fort Worth. As a cutting-edge smart hotel, The Sinclair offers high-tech guest experiences, sleek design, and a commitment to sustainability. With sophisticated accommodations, upscale dining, and a dynamic atmosphere, our curators enjoy working in a forward-thinking, hospitality-driven environment that embraces innovation and excellence.

DEPARTMENT
:
Front Office

REPORTS TO
:
Front Office Manager

STATUS
:
Non-Exempt

This position requires open availability and the ability to work AM/PM shifts, weekdays, weekends and holidays as needed

• Must have a true desire to satisfy the needs and expectations of guests and team members in a fast-paced environment. Perform all duties with a focus on operational excellence, leadership presence, and maximizing guest satisfaction.
• Serve as the leader on duty for the Front Desk during assigned shifts, overseeing daily operations and ensuring service standards are consistently met.
• Greet all guests and visitors in a friendly, professional manner, maintaining proper eye contact and prompt attention. Proactively identify guests who may need assistance and offer support at all times.
• Efficiently register arriving guests and visitors, confirm reservation details, and establish accurate guest accounts according to preferences, room type, and payment method.
• Accommodate room changes, special requests, and operational adjustments in a timely and professional manner.
• Maintain a high level of knowledge of the hotel, including rates, promotions, room types and layouts, amenities, restaurant offerings and hours, local attractions, and the hotel’s historical significance.
• Oversee and support Front Desk Agents during shifts, providing guidance, direction, and real-time problem-solving.
• Assist with training, onboarding, and ongoing development of Front Desk Agents through coaching, observation, and feedback.
• Provide constructive feedback to team members and partner with management on performance improvement and corrective action as needed.
• Handle guest concerns and service recovery situations with empathy and professionalism. Authorized to implement approved service recovery gestures within established guidelines and elevate concerns when appropriate.
• Settle guest accounts upon check-out, ensuring accuracy in billing, payment processing, and adherence to cash handling and accounting procedures.
• Verify accuracy of front desk transactions and support audit and end-of-day processes as assigned.
• Assist with shift coverage, call-offs, and schedule adjustments to ensure appropriate front desk staffing.
• Communicate pertinent guest information to appropriate departments, including special requests, amenity deliveries, room issues, and VIP notes.
• Utilize hotel systems and guest communication platforms to document guest interactions, incidents, and follow-up actions.
• Ensure proper key control, security awareness, and adherence to safety procedures, including emergency response, fire/life safety, and evacuation protocols.
• Properly handle lost and found items in accordance with hotel policy.
• Report maintenance issues, unsafe conditions, accidents, and injuries promptly to Management and Engineering.
• Work collaboratively with Valet, Bell Services, Housekeeping, Sales, Accounting, and other departments to ensure seamless guest experiences.
• Maintain confidentiality of all guest, employee, and hotel information.
• Report to work in proper uniform and maintain professional grooming and appearance standards.
• Perform other duties as assigned.

• This position requires open availability and the ability to work AM/PM shifts, weekdays, weekends and holidays as needed.
• Ability to communicate clearly, professionally, and courteously in English, both verbally and in writing, with guests, team members, and management.
• Strong guest service and interpersonal skills with a commitment to service excellence.
• Ability to remain calm, professional, and solution-oriented when handling difficult or escalated guest situations.
• Demonstrated ability to supervise, coach, and support front desk team members.
• Professional appearance and demeanor.
• Proficiency with computer systems, including property management systems and standard office equipment.
• Previous cashiering and basic accounting knowledge.
• Ability to prioritize tasks, multitask effectively, and work efficiently under pressure.
• Strong attendance, punctuality, and reliability.
• Knowledge of hotel facilities, services, and the surrounding area.

• Previous Front Desk and customer service experience required.
• Opera or Lightspeed PMS experience preferred.

• Ability to stand for extended periods of time.
• Work may be performed in a fast-paced, high-traffic environment or close quarters.
• General office environment with…