Customer Success Manager

Customer Success Manager page is loaded## Customer Success Manager locations:
Dallas-Fort Worth Metroplextime type:
Full time posted on:
Posted Yesterday job requisition :
JR110060
** Aven Hospitality
** is an innovative technology provider powered by
** Syn Xis(R),
** the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.

With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.

Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.

We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next..
** Aven Hospitality
** is an innovative technology provider powered by Syn Xis(R), the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.

With Aven Hospitality’s comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.

Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections. We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next.

Aven Hospitality is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide.

The Customer Optimization and Engagement team consist of hospitality commerce and distribution experts passionate about fostering customer success and driving value realization.  The team is seeking a candidate for a new team of
** Customer Success Managers
**** Position Summary
** The
** Customer Success Managers
** will work with our customers to achieve their desired commercial outcomes as outlined in their customer success plan and drive value realization.  The customer success managers will work closely with our commercial team to facilitate greater customer engagement and revenue retention/expansion. This is a new team and function.  The
** Customer Success Manager
** will be expected to support efforts to stand up and enable an efficient and expandable team. The team’s success will be measured on how well they support customer value realization and goal attainment, revenue retention and expansion, and successful renewals.
*
* Role and Responsibilities:

*** Support the Director’s efforts to develop, deploy and maintain team engagement strategies and performance metrics aligned with organizational expectations and customer success metrics
* Facilitate onboarding, closing any gaps in expertise or knowledge and promoting continued education
* Develop and maintain relationships with commercial, product, and delivery team members necessary to be successful and effective as the voice of the customer
* Effectively engage customers as part of their book of business,
* Establish customer baselines and either partner to create or refresh their customer success plan
* Create engagement strategies that promote customer…