Hotel Operations Manager

Doubletree by Hilton Fort Worth S Conference Center
• Fort Worth , TX , US

Posted 3 days ago

The Hotel Operations Manager oversees daily property operations, including front desk, housekeeping, food and beverage, and maintenance, to ensure high guest satisfaction and operational efficiency. They manage staff recruitment, training, and scheduling, maintain brand standards, manage budgets, and resolve guest complaints.

• Operational Oversight: Supervising departments like housekeeping, front office, and maintenance to maintain cleanliness and service standards.
• Guest Satisfaction: Addressing guest complaints and enhancing service quality by reviewing feedback.
• Staff Management: Recruiting, training, scheduling, and motivating staff to achieve performance goals.
• Financial Performance: Managing operating budgets, monitoring expenses, and assisting with sales strategies.
• Health & Safety Compliance: Ensuring compliance with all health, safety, and security regulations.
• Supply Chain: Ordering and maintaining inventory levels of linens, toiletries, and other supplies.

• Experience: Proven experience in hotel management or a similar role in the hospitality industry.
• Leadership: Strong leadership, coaching, and team-building skills.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Ability to resolve conflicts and handle guest concerns quickly.
• Education: A degree in Hospitality Management or a related field is often preferred.