Concessions Supervisor; PT

Career Opportunities with Multipurpose Arena Fort Worth

Trail Drive Management Corp (TDMC) is the not-for-profit organization that manages the spectacular Dickies Arena, a 14,000-seat multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. Owned by the City of Fort Worth, the state-of-the-art arena opened in November 2019 and hosts a variety of events, including concerts, sporting events, family entertainment, and Fort Worth Stock Show rodeo performances.

Trail Drive Management Corp (TDMC) is looking for a part-time Concessions Supervisor. This position is responsible for overseeing a wide variety of Concession Stands, Bars, portables, vending/hawker, Club Seat & Rodeo Boxes (in-Seat Service), including, but not limited to, pre-event setup, event day operations, and associated administrative paperwork.

• Maintain full knowledge of all menu items, production specifications, ingredients, cooking times, and presentations.
• Assist with pre-event setup for all locations and spaces.
• Assist with troubleshooting point-of-sale (POS) systems, including device functionality, connectivity, transaction errors, and user support.
• Follow all cash-handling and tip-reporting guidelines.
• Verify opening inventory in assigned areas and report any discrepancies.
• Ensure proper execution of responsible alcohol service.
• Always maintain proper sanitation and food safety standards, following all health codes and company guidelines.
• Oversee all concession operations and support expeditor efforts, food timing, cashier/server efficiency, and guest hospitality.
• Assist the Concessions Management Team with training team members to promote their success and the success of the department.
• Provide in-event coaching on proper practices and procedures; debrief management after each shift.
• Verify that all side work is completed correctly and within the expected time frame.
• Ensure all required documentation is completed each shift, including but not limited to temperature logs, inventory sheets, void sheets, spoilage tracking, etc.
• Organize and file all event paperwork, including, but not limited to, stand inventory sheets, cleaning logs, requisition forms, etc.
• Monitor food and beverage quality and presentation throughout the event.
• Monitor stand wait times and elevate concerns when service thresholds are exceeded.
• Assist management with completing monthly inventory tasks.
• Maintain organization and cleanliness of all storage areas, including back bars, storage rooms, beverage cages, pantries, walk-in coolers, and storage cabinets.
• Conduct end-of-night walk-throughs to ensure inventory is secured and all spaces meet sanitation and appearance standards.
• Navigate the arena and/or other TDMC-managed locations confidently and assist guests as needed.
• Collaborate with operational counterparts to ensure event service standards are met.
• Support the development and implementation of new ideas, practices, and policies within the operation.
• Practice proper product control and handle all inventory and equipment responsibly.
• Set up, maintain, and break down/clean concessions equipment to ensure proper use.
• Assign opening, in-event, and closing duties based on designated location(s).
• Support other Food & Beverage departments as needed.
• Perform other duties as assigned.

• Must be a minimum of 21 years of age.
• 1‑2 years’ experience in a leadership role working in a fast‑paced hospitality environment preferred.
• Proficient in Microsoft applications (Word, Excel, PowerPoint, and Outlook).
• Efficiently navigate concessions computer systems and POS.
• Strong attention to detail.
• Must possess excellent interpersonal skills and diplomacy.
• Works well with others; establishes and maintains effective relationships with fellow workers and supervisors.
• Follow cash handling and tip reporting guidelines.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Able to communicate effectively with management, guests, and team members.
• Ability to handle multiple tasks in a fast‑paced, high‑energy environment.

• Employees will work in…