Shift Lead

SHIFT LEAD REPORTING RELATIONSHIPS

Position

Reports To:

General Manager, Assistant General Manager
Positions Supervised:
Team Member

At Costa Vida, we serve amazing food and hospitality. A Shift Lead is responsible for leading and executing our brand standards during a typical 4‑to‑6 hour shift. Shift Leads maintain high levels of food quality, customer service, and sanitation, and act as the Manager on Duty (MOD) when the Assistant General Manager or General Manager is not present.

• Assumes responsibility for providing the ultimate guest experience, including ensuring a clean, safe environment in which guests feel comfortable to dine.
• Ensures all guests are treated with dignity, respect, and professionalism.
• Is aware of any guest issues and ensures they are handled fairly and timely, following up with team members on feedback and providing coaching when needed.
• Trains employees with a high guest‑satisfaction mentality, providing great service and product at all times.
• Builds relationships with guests to encourage repeat visits and increase sales (e.g., table touching, identifying repeat visitors, extra efforts for kids).
• Assumes responsibility for quality assurance and brand standards, maintaining the Quality Assurance Program, coaching, and ensuring the restaurant is neat, clean, safe, and organized.
• Ensures that food is kept within proper temperature guidelines.
• Assists the GM and AGM by maintaining knowledge of the HAACP program and executing Costa Vida standards.
• Follows portioning guidelines for master recipes and menu build recipes.
• Ensures all prepared recipes meet Costa Vida taste and appearance standards.
• Assumes responsibility for the training and development of team members while on duty, fostering an environment where team members are treated fairly and respected.
• Assists Management Team to ensure all team members are trained, motivated, and empowered to exceed standards, providing feedback and coaching.
• Seeks development and growth opportunities for personal improvement.
• Leads by providing the proper example for team members to follow.
• Assists Management Team to identify staffing needs and acts accordingly.
• Is positive and professional in all interactions with team members, guests, vendors, and colleagues.
• Makes effective decisions regarding team members’ performance, holding them accountable and confronting poor or exceptional performance accordingly.
• Assumes responsibility for related duties as required or assigned.

• Integrity
• Stress Management
• Team Player
• Customer Focus
• Performance Management

• Education/Certification:
  
  No requirements.
• Required Knowledge:
  Basic communication skills.
• Experience
  
  Required:
  
  At least 1 year working in a similar environment.
• Skills/Abilities:
  Basic skills and abilities.

• Reaching:
  Extending hand(s) and arm(s) in any direction.
• Standing:
  For extended time periods.
• Grasping:
  Using fingers and palm on an object.
• Repetitive Motions:
  Movements frequently and regularly required using the wrists, hands, and/or fingers.
• Finger dexterity:
  Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
• Talking:
  Especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly.
• Average Hearing:
  Able to hear average or normal conversations and receive ordinary information.
• Average Visual Abilities:
  Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.
• Physical Strength:
  Medium Work. Exerting up to 50 lbs. occasionally, and/or up to 20 lbs. frequently, and/or 10 lbs. constantly.

• None:
  No hazardous or significantly unpleasant conditions.

• Reasoning Ability:
  Ability to apply common sense understanding to carry out simple one or two step instructions and to deal with ordinary, standardized situations.
• Mathematics Ability:
  Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing two-digit numbers; the four basic arithmetic operations with money; and operations with units such as inch, foot, yard, ounce, and pound.
• Language Ability:
  Ability to use a passive vocabulary of 5,000-6,000 words; read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation; write complex sentences, using proper punctuation and appropriate vocabulary; communicate distinctly with appropriate pauses and emphasis.