OB Macaroni | Building Concierge

Description

THE ROLE

OB Macaroni is more than an address. A historic three-floor building reimagined for the people who work within it, it carries a sense of place: a feeling that this is a building that knows you, anticipates you, and is glad you have arrived. The Building Concierge is the keeper of that feeling.

This is the most visible role in the building and its quiet center of gravity. You are the first face our tenants and their guests see. The reason the day moves without friction. You set the tone of every interaction, sense what a space or a person needs before it is asked for. You hold the entire environment - three floors, three breakrooms, every shared space - to a standard that feels effortless precisely because it is so carefully kept.

Every detail, seen and unseen, is part of the same standard you keep.

We are hiring for a temperament as much as a résumé: someone for whom hospitality is instinct, not performance, and who finds genuine satisfaction in the small, intuitive acts of care that make a place feel exceptional.

OUR STANDARD

True hospitality is measured in relationships, not transactions. The best concierges are remembered for the things no one asked them to do: the reservation made before the request, the room already set, the name recalled, the problem solved before it became one. That is the standard of this house. You will not simply staff a lobby. You will author an experience that makes tenants proud of where they work and reluctant to be anywhere else.

WHAT YOU'LL OWN

• Serve as the primary point of contact and first impression for every tenant, guest, visitor, and vendor across all three floors and common areas.
• Deliver a consistent, concierge-level experience that reflects the quality, culture, and standards of the building and its ownership.
• Welcome and assist everyone who enters with warmth, poise, and genuine attentiveness, anticipating needs before they surface and resolving issues quickly and gracefully, with minimal friction.
• Manage tenant phone coverage on a dedicated building line: receiving, screening, and routing calls to the right tenant or team member.

• Hold every common area, lobby, breakroom, and shared space to a guest-ready, immaculate presentation from open to close. The building should look effortless because you keep it that way.
• Maintain all three breakrooms and shared areas a minimum of three times daily: refrigerators stocked, snacks and beverages replenished, dishes cleared and cleaned, surfaces reset, every space presentable throughout the building day.
• Monitor shared spaces continuously and coordinate the immediate resolution of any cleanliness, maintenance, or operational concern before a tenant ever has to mention it.

• Own the readiness of every meeting and conference room across all three floors, including a hands-on inspection of tables, credenzas, and surfaces so each room meets the building's presentation standard before the first guest arrives.
• Ensure all meeting-room technology is fully operational ahead of use: displays, video conferencing, microphones, speakers, and connectivity, with daily checks to confirm systems work and cabling is organized.
• Serve as the on-site resource for AV and conferencing support (Teams, Zoom, and in-room systems), assisting and troubleshooting live during meetings as needed.
• Establish clear booking protocols and signage, coordinate with technology vendors and managed-service providers, and offer light orientation to tenants on room systems and reservations.

• Curate and coordinate the conveniences that make tenant life easier: lunch and catering orders, conference-room setup, package and Amazon pickup, mobile car wash scheduling, dry cleaning, beverage service, and other tenant-requested services.
• Handle hospitality logistics for tenant meetings and guests, from welcoming protocols to room preparation, with a standard of polish that feels personal.

• Coordinate with property management, janitorial teams, maintenance, and service vendors to keep the building running smoothly and issues resolved proactively.
• Manage…